Deborah Ojeaburu

Deborah Ojeaburu Moyosoluwa White House, Wumba District, FCT Abuja, Nigeria Professional Title Technical Support & Customer Service Specialist | SaaS & CRM Support | Remote Operations Expert Professional Summary Detail-oriented Technical Support & Customer Service Specialist with hands-on experience supporting customers in ecommerce, SaaS, and tech-enabled environments. Proven ability to manage inquiries through email, chat, and phone, resolve order issues, and troubleshoot common platform and product-related problems using tools like Gorgias, Shopify, and Ship Hero. Skilled in managing customer relationships, processing orders, handling complaints, and ensuring customer satisfaction in fast-paced virtual workspaces. Committed to accuracy, empathy, and timely resolution. Key Skills • Tools & Platforms: Shopify, Gorgias, ShipHero, Google Workspace, Microsoft Office, CRM Tools • Customer Service: Live Chat Support, Email Support, Phone Handling, Order Tracking, Complaint Resolution • Technical Support: Troubleshooting, Ticket Management, Product Guidance, Reorders/Backorders • Soft Skills: Empathy, Attention to Detail, Adaptability, Time Management, Verbal & Written Communication Professional Experience Inside Sales Agent (Contract / Training Period) Guaranteed Estimates | February 2026 • Made high-volume outbound calls to U.S. homeowners to identify and qualify roofing needs • Verified homeowner details, property location, and eligibility for roofing services • Scheduled and confirmed appointments for partnered U.S. roofing contractors • Followed structured call scripts while adapting conversations to customer responses • Accurately documented call outcomes and lead information in CRM tools ● Worked in a fast-paced, performance-driven remote sales environment Customer Service Representative (Volunteer)Remote Afewwoodmen - Shopify Store | January - April • Responded to 40+ weekly customer inquiries across email and chat with timely, polite, and accurate responses information • Tracked and updated order statuses using ShipHero • Resolved product customization and engraving issues • Managed back orders, reorders, order changes, and security alerts via Shopify • Communicated delivery updates and shipment timelines • Maintained ticket history and resolved complaints through Gorgias CRM Inside Sales Representative / Cold caller Lumi Business (Fintech SaaS) | Remote | Oct 2023 - Present • Conduct outbound and follow-up calls to convert leads into clients • Delivered onboarding assistance to new users, increasing platform usage and retention • Resolved pre-sale objections, reducing lead drop-off by 15% • Maintained CRM records and collaborated on improving customer journeys Real Estate Lead Assistant (Part-time) Remote - Abuja, Nigeria • Managed social media inquiries and client engagement on Instagram • Arranged virtual walkthroughs and responded to buyer questions • Scheduled calls and handled cold calling to follow up with prospects Business Development Representative Intern SheDyt – International Solar Solutions Provider Engaged with real estate companies and estate developers to promote solar solutions, building strong client relationships. Managed and nurtured existing leads by identifying key decision-makers through LinkedIn outreach. Utilized HubSpot for client communication, email campaigns, and lead management to drive sales opportunities. Proactively generated new leads using Apollo and LinkedIn, expanding the client pipeline within the real estate and property development sectors. Administrative Assistant (Intern) Utidia Apprenticeship Institute | Jul 2023 - Oct 2023 • Designed social media content that improved engagement by 20% • Assisted with employer partnerships, contributing to a 30% increase in placement Virtual Assistant (Intern) Hec Recruit | May 2023 - Jul 2023 • Screened 100+ resumes and posted job listings • Managed calendars, reduced scheduling conflicts by 50% Business Development Intern Solve Education | Mar 2023 - May 2023 • Managed student communication and project onboarding • Achieved a 90% satisfaction rate for program updates Activation Consultant Rida | Feb 2022 - Nov 2022 • Conducted customer outreach and analyzed marketing feedback • Helped scale client base through data-driven methods Sales Consultant Bluenest Limited | 2019 - 2021 • Delivered executive presentations and converted new clients • Improved retention by 18% with strategic follow-ups Education B.Sc. Anatomy, Ladoke Akintola University of Technology - 2009 - 2015 Certifications & Training • Virtual Assistance Certification - ALX • Entrepreneur Training - GIZ • Customer Service Training (Self-Paced) - In Progress • NYSC Certificate • QMDCI Catering School Certification