Deborah Ojeaburu

📁 SAMPLE PORTFOLIO CONTENT (Recreated – for demonstration purposes only) By Deborah Moyosoluwa Ojeaburu 1⃣ Sample Role Overview Role: Inside Sales Agent / Appointment Setter Industry: Home Services (Roofing) Market: United States Work Type: Outbound Calling & Lead Qualification Responsibilities: Outbound calls to homeowners Qualifying service needs Verifying property eligibility Booking appointments for service providers CRM documentation and follow-ups 2⃣ Sample Call Objective Primary Goal: Qualify homeowners with roofing concerns and book an appointment with a licensed contractor. Secondary Goals: Build trust quickly Confirm location & property type Identify urgency and homeowner readiness Ensure appointment confirmation 3⃣ Sample Call Flow 1. Introduction Greet homeowner politely State reason for call clearly 2. Qualification Ask about roofing condition Confirm homeowner status Confirm location eligibility 3. Needs Assessment Identify problem (leak, storm damage, aging roof) Ask about timeline 4. Appointment Booking Offer available time slots Confirm details 5. Closing Confirm appointment Thank the homeowner 4⃣ Sample Outbound Call Script Agent: “Hey lead’s name, How is it going, My name is mary from-------------, did i catch you at a bad time? We got your request for a free roof estimate and we are reaching out to confirm if we can swing by for a free inspection? Will love to confirm the following informations? Are you the homeowner please? What is your current roofing materials? ( Shingles / metals, etc) How old is the roof? Any Leaks or damages? What types of home please? Can you please confrim the home address? Full Replacement/Repair Then offer available day based on the roofer’s calender. 5⃣ Sample Qualification Checklist ✔ Homeowner (not renter) ✔ Property within service area ✔ Roofing issue Full Replacement/Repair ✔ Willing to schedule inspection ✔ Availability confirmed 6⃣ Sample Objection Handling Objection: “I’m busy right now.” Response: “No problem at all. I can schedule a quick follow-up at a time that works best for you. Would later today or tomorrow be better?” Objection: “I’m not interested.” Response: “I understand. Many homeowners felt the same until they noticed small issues turning costly. This inspection is completely free, with no obligation.” 7⃣ Sample CRM Notes Call Outcome: Qualified – Appointment Booked Roof Issue: Possible leak / damage Property Type: Single-family home/Mobile Appointment Date: [Sample date] Notes: Homeowner concerned about water stains in ceiling 8⃣ Sample Follow-Up Message SMS Example: “Hello! This is Mary confirming your roof inspection appointment scheduled for tomorrow at 2 PM. Please let us know if the time stands. Thank you!” 9⃣ Sample Performance Metrics Avg Calls per Day: 100–150 Focus: Speed + Accuracy Strengths: Clear communication, calm tone, adaptability Improvement Area: Call pacing (actively improving) 🔒 Important Portfolio Disclaimer All materials shown are recreated samples for demonstration purposes only. No real company data, leads, or systems were used.