Deborah Ofuje Jimoh

I am a results-driven customer support and sales professional with over four years of experience in call centers, administrative support, and team leadership. My career has allowed me to work in fast-paced, high-volume environments where I honed my ability to manage customer communications, resolve complex issues, and deliver outstanding service.

I specialized in cold calling, conducting high-volume outbound calls across multiple US states for an insurance company. I successfully converted prospects into clients, exceeded sales targets, and built long-term customer relationships through persuasive communication and empathy.

Building on that foundation, I transitioned into an inbound support role where I handled billing queries, claims, and policy management. This role sharpened my skills in active listening, problem-solving, and conflict resolution. I consistently achieved high customer satisfaction scores while reducing repeat complaints by providing clear, timely solutions.

In my most recent role as a Team Leader, I managed and coached a team of agents, ensuring performance standards were met and exceeded. I conducted training sessions, improved workflows, and introduced reporting systems that enhanced efficiency and reduced complaints. My leadership approach emphasizes coaching, accountability, and creating an environment where team members thrive.

Beyond customer service, I am also skilled in administration and virtual assistance. I have experience with workforce scheduling, payroll support, CRM systems (Salesforce, Service Cloud, Power Dialers), Microsoft Office Suite, and remote collaboration tools. My adaptability allows me to perform well in remote setups while maintaining high levels of productivity and professionalism.

I am passionate about delivering value to both customers and organizations by combining excellent communication skills, technical proficiency, and a proactive mindset. Whether through customer-facing interactions, back-office support, or team management, I am committed to achieving business goals while ensuring customer satisfaction.