Deborah Ndubuka

NDUBUKA DEBORAH EXECUTIVE VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT PROFESSIONAL PROFILE A proactive, tech-savvy, and extremely well-organized executive assistant. With more than 2 years of experience, this dynamic and resourceful virtual assistant helps executives, business owners, and startups with digital workflows, client communications, and administrative tasks. competent in email support with 99% accuracy, SOP creation, CRM process optimization, and calendar, inbox, and document management. renowned for having outstanding organizational abilities, being proactive in solving problems, and maintaining event timeliness, strengthened operational workflows, increased client engagement by 20%, and successfully increased task efficiency by 30% across a variety of industries . SKILLS • • • • • • • • • • Executive and Administrative Assistance Inbox & Email Communication Management CRM Database management & Automation Scheduling &Task Coordination Client Onboarding & Admin Support Email marketing campaigns & automations. Cross-Functional Communication Event Management File Document management & data entry Customer Support TOOLS Microsoft Suite | HubSpot | Zoho| Google Workspace | Canva| Asana| Calendly| Google workspace| Trello| QuickBooks | Slack | Zoom | Notion | Gohighlevel | ClickUp | Dubsado | Mailerlite | Mailchimp | Airtable | Wave | Omnisend | Zapier | Grammarly | ChatGPT | Booking.com | Buffer PROFESSIONAL WORK EXPERIENCE Executive Virtual Assistant | New England Heat Pump • • • • April 2025 – Sept 2025 Supported client with calendar scheduling and inbox management, reducing scheduling conflicts by 20%. Optimized client onboarding processes and created SOPs, improving task efficiency. Managed CRM updates and records migration (Zoho), reducing duplicate entries and errors by 15%. Supported event logistics and administrative operations that saved the executive an average of 10+ hours. • Arranged scheduled meetings for the client, kept track of action items, and made sure that all follow-ups were completed. • Collaborated with teams to coordinate schedules, maintain communication, and optimize workflows . • • Managed the creation of the email newsletter, website pop-up, and email campaign workflows. Helped with administrative tasks, which made the team 30% more productive. Executive Virtual Assistant | Lorelei Molinari Home of Mental Health • • • • • • Feb 2025 –Jun 2025 Executed CRM workflows in GoHighLevel, automating client follow-up sequences that improved lead conversion. Assisted in community support by monitoring channels, responding to inquiries, and documenting FAQs • Assisted with CRM pipeline automation in GoHighLevel, enhancing lead tracking and client engagement. Organized digital assets in Google Drive & Gmail, reducing retrieval time by 30%. Planned marketing content for email and social media platforms. Conducted Online research to gather accurate, up-to-date information that supports decision-making content creation, & client deliverables. Made sure that no opportunities were missed by coordinating schedules for client calls, follow-ups, and project deadlines. Executive Virtual Assistant | GSS Dawn Jan 2024 – March 2025 • • • Coordinated schedules, handled light administrative tasks, and supported event planning. Handled travel booking and coordination for events, ensuring smooth execution and detailed planning. Scheduled content calendar and managed the client’s social media with precision. • • Supported day-to-day administrative tasks for multiple team members. Supported email campaigns and automations, ensuring campaigns were sent with 99% accuracy. • Managed email outreach and follow-ups, increasing lead response rates by 40%. Customer Service Representative/Call Centre Construction Company • • • • Oversaw HubSpot CRM database, improving client interaction workflows and response time. Tracked expenses and supported financial documentation with high accuracy. Delivered exceptional remote customer service while maintaining organized project records. Attended to customer inquiries via calls and emails, increasing customer satisfaction by 30%. EDUCATION Michael Okpara University of Agriculture BACHELOR OF SCIENCE (BSC) IN MICROBIOLOGY CERTIFICATION ● Oct 2022 – Jan 2024 PCC Introduction To Virtual Assistants ( Alison Learning) ● Introduction To Customer Service Excellence ● Certified Virtual Assistant – Freelance Bootcamp ● Email Marketing Fundamentals- HubSpot