Deborah Murphy

DEBORAH LEE MURPHY-// Cell:- // Toledo, OR 97391 I am looking for a friendly environment that will allow me to be able to use my skills in an administrative or personal assistant position. I have one year of experience as an administrative Assistant, but I am proficient in Microsoft and Google Programs and have some experience in QuickBooks. I have many skills that will help with the position I’m looking for, and I am a fast learner; anything I do not know, I can and will learn. WORK EXPERIENCE ______________________________________________________________________________ Customer Service Representative Matts Cavalcade of Comics Cards and Collectables – Phone Number: - September 2021 to July 2023 ● ● ● ● ● ● ● Open and close multiple shop locations. Customer assistance with all things regarding shop location. Cash handling every work day. Inventory and restock Corvallis store. Handel orders upon delivery. Organize, clean, and prepare inventory for display. Enter inventory into POS systems. Housekeeper Various Companies November 2020 - September 2021 (Injured and could not perform job duties.) ● Keep residents' rooms clean, including but not limited to sanitizing surfaces, making beds, and removing trash. ● Keep common areas sanitized and presentable. ● Wash, dry, fold, and sort resident laundry. ● Sweep, mop, and vacuum all floors. ● Wax and oil wood furniture to keep it presentable. ● Disinfected and mopped bathrooms to keep houses sanitary and clean. ● Disposed of trash and recyclables each day to avoid waste buildup. ● Cleaned and stocked houses by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items. ● Adhered to a professional house cleaning checklist. ● Cleaned and Maintained Hot Tubs Owner and Operator Dj’s Helping Hands - Phone Number: - January 2020 to May 2021 (Shut down due to Covid) ● ● ● ● ● ● Handled business finances such as taxes, invoices, payroll, and business expenses. Found clients and wrote specific terms and conditions for each client's wishes. Cleaned and sanitized houses, including organization, dusting, and vacuuming. Supervised three children under the age of three. Read, and educate children on basic age-appropriate tasks. Bath and change diapers and clothing for children when appropriate. For more past work experience, please go to the last page. SKILLS ______________________________________________________________________________ ● Creative Writing - 17 Years ● Written Communication - 10 Years ● Customer Service - 11 Years ● Child Care - 16 Years ● Microsoft Systems - 16 Years ● Administrative Skills - 3 years ● Food Handling - 6 Years ● Cash Handling - 7 Years INDEED ASSESSMENTS ______________________________________________________________________________ ● Customer Service - Proficient ● Administrative Assistant - Proficient ● Basic Computer Skills - Proficient ● Microsoft Systems - Proficient EDUCATION ____________________________________________________________________________ Highschool Diploma – June 2014 Bachelor of Anthropology - Predicted Graduation June 2026 Work Experience Before 2020 Customer Service Representative Assurant Solutions - Albany Oregon June 2018 to September 2019 ● On average, address customer concerns in an officiant and timely matter, between 5-7 minutes. ● File insurance claims for customers with damaged, lost, or stolen mobile devices. ● Advise customers of claim processing and shipping time frames. ● Answer customer concerns and questions over the phone or through an online chat process. ● Reviewed customer data to assess current issues and determine eligibility for potential solutions. ● Upheld privacy and security requirements established by insurance regulatory agencies. ● Transfer customers to the proper agencies to get further assistants. Senior Care Provider Various Companies - Oregon and Idaho March 2015 to June 2018 ● ● ● ● ● ● ● ● ● ● Helped clients with personal needs from exercise to bathing and personal grooming. Made beds, swept floors, and sanitized surfaces to support activities of daily living. Followed care plan and directions to administer medications. Engaged clients by conversing and participating in activities and hobbies. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Aided with mobility and independence for disabled individuals and continually monitored safety. Laundered clothing and bedding to prevent infection. Tracked and reported clients' progress based on observations and conversations. Redirected clients with memory issues, providing safety guidance protection. Reported concerns to nurse or supervisor to promote optimal care. Administrative Assistant Jeni Greening LPC - Newport, Oregon July 2016 to March 2017 ● Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures. ● Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. ● Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers. ● Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence. ● Protected client information through Hipaa law Requirements. ● Deposited over $1000.00 at the end of the day into financial accounts.