Deborah Loveday

Deborah Loveday Phone: - Email:- SUMMARY Highly motivated and results-oriented Client Success Manager with years of experience in driving customer satisfaction and retention. Proven ability to build strong relationships, understand customer needs, and deliver exceptional service. Skilled in project management, communication, CRM software. Passionate about exceeding customer expectations and contributing to business growth. PROFESSIONAL EXPERIENCE- Customer Success Manager Defab patent store .Worked autonomously to develop and deliver growth strategies that worked. · Built client relationships, managed orders and provided support. · Liaised with remote team members across the country. · Awarded by colleagues the ‘People’s Choice Award’. - Assistant Product Manager & Customer Service Officer El patrick’s Enterprises · Developed and maintained strong client relationships. · Provided technical support as well as regular clinical training to staff. · Assisted with product marketing to improve sales growth. · Attended trade shows and conferences as a representative of the company. 2012 - 2018 Customer Service Officer Mel’s Patent stores Communicated with clients, managed orders and provided technical solutions to clients. Provided training to the customer service team. EDUCATION- Bachelors Degree University of Port harcourt - National Diploma College of health SKILLS & EXPERTISE SOFTWARE Tracking Software Design Software Video Software Presentation Software SOFT SKILLS Client relations Customer service Account management Brainstorming Prototyping Team leadership Teaching Training Technical know-how