Deborah Kwamboka

P.O BOX- Nairobi-- DEBORAH KWAMBOKA ONDIEKI OBJECTIVE To serve your organization in the best way possible and make my services worthwhile while ensuring I give the best output and have a positive impact aiming to contribute towards the overall success of your organization. I am a self-motivated and industrious individual of high integrity who is well versed in accounts, banking operations and financial literacy. I am a fast learner who consistently delivers good results in the roles I undertake. Highly motivated finance professional with strong analytical skills and a deep understanding of financial markets. Graduate with a Bachelor's degree in Commerce, Finance major. Proven track record of success in implementing cost-saving measures. Seeking to leverage my skills and knowledge in a challenging and dynamic role in the finance industry SKILLS TECHNICAL PLATFORM KNOWLEDGE          Excellent planning and coordination skills. Fast learner delivering excellent results efficiently. Self-motivated and able to take the initiative. Great marketing skills while keeping an open mind to new ideas. Excellent written and oral communication skills. Detail oriented and exceptional problem-solving skills. Openness to experience and exploration Goal oriented individual Corporative valuing social harmony  A high standard of computer literacy DIGITAL MARKETING & CUSTOMER SERVICE OFFICER WORK HISTORY December 2023 – Present Responsibilities Handling the company’s social media platforms Digital marketing Creating brand awareness using digital platforms - Product promotion and advertising Content creation and management Digital strategy development Handling customer complaints Responding to customer queries both internal and external Reporting on how to improve customer satisfaction and identifying areas of weakness Partaking some administrative tasks Engaging with suppliers and service providers Fulfilling customer requests aiming to achieve optimal customer satisfaction Managing phone calls and emails KIVA RELATIONSHIP OFFICER, ECLOF INTERNATIONAL (KENYA) April 2023 – November 2023 Responsibilities - Draft KIVA borrower profiles and load new loans onto KIVA partner administration system (PA2) Computing, verifying accuracy and sorting information to prepare source data for computer entry into partner administration system Respond to internal customer queries Compiling reports for head of business and marketing department Advising and training branches in regards to KIVA forms Resolve issue loans and report payments in partner administration system (PA2) Analyzing raw data for errors and reports problems with raw data before inputting to partner administration system (PA2) Apply data program techniques and procedures DATA PROCESSING OFFICER, ECLOF INTERNATIONAL (KENYA) March 2022 – April 2023 Responsibilities - Client registration. Involves receiving client application forms and capturing every vital detail needed and processing a customer identification number. Client reinstatement. This process involved re-entering old clients back into the system and updating their details. Client attachment. Most of our customers belonged to specific selfhelp groups and hence it was my duty to ensure that the client is attached in their respective group. Posting payments. This involved allocating funds paid by the client to the respective corresponding account. Counterchecking the amount is correct and that the funds are sufficient as per the requirements. Updating client information. This was updating any information of our clients for instance bank details whenever there was any change. August 2021 – March 2022 ACCOUNTANT ASSISTANT INTERN, ECLOF INTERNATIONAL (KENYA) Responsibilities - Loan disbursements. This was authorizing loans to be deposited into clients’ respective accounts and counterchecking the information provided is correct and accurate. Page | 2 Deborah Kwamboka Ondieki - Cheque handling. This involved processing of client and supplier cheques and ensuring accuracy in amounts and signatories. Bank reconciliations. Reconciling the balance in our books and that of the bank to ensure accurate financial records. Posting expenses. Every expense had its own ledger and there had to be the debit credit entry in order to balance the books Payments initiation. This involved preparing an invoice of our expected financial obligations and following the process for approval Asset verification. This involved confirming that assets purchased matched the ones indicated on approved documentations. In turn I did asset tagging. Stationery verification. This involved verifying stationery received against approved documentation ensuring they were the right quantity, good quality and received without any defects. May 2021 – July 2021 INDUSTRIAL ATTACHMENT, ECLOF INTERNATIONAL (KENYA) Responsibilities - Loan disbursements. This was initiating and authorizing loans to be deposited into clients’ respective accounts while counterchecking if information provided is correct and accurate. - Cheque handling. This involved processing of client and supplier cheques and ensuring accuracy in amounts and signatories. - Posting expenses. Every expense had its own ledger and there had to be the debit credit entry in order to balance the books. - Payments initiation. This involved preparing an invoice of our expected financial obligations and following the process for approval. October 2019 – December 2019 BRAND AMBASSADOR, ZUKU LIMITED Responsibilities - Close sales. This involved undertaking every step necessary to complete a sale and ensure the customer is fully satisfied. - Market our products. Identifying and approaching potential customers and explaining to them the benefits of our products and how each product works. - Handling customer complaints and queries. Any time an issue arose it was my duty to solve the problem immediately and answer any questions the client has until they are satisfied. - Customer service. Posted in different locations to attend to walk in customers with whatever issue they had. September 2019 – October 2019 BRAND AMBASSADOR, KIMBERLY CLARK (INTERACTIVE COMMUNICATIONS) Responsibilities - Market our products to potential customers. This involved identifying new potential clients and educating them about our products and how they work. - Collecting customer feedback. Gathering information from clients to identify areas of improvement so as to achieve full customer satisfaction. - Customer training and product demonstration. Educating customers on key features of our product and how to use it to get optimal results. Page | 3 Deborah Kwamboka Ondieki - EDUCATION Promote our products. Giving complimentary gifts to our customers as a token of appreciation and to promote customer loyalty while attracting new potential customers. Reports. Ever end of day you had to construct a report of the day’s sales, queries, issues and feedback and send it to the supervisor. Product care. Ensuring that products are stored safely and in conducive storage environments.  Bachelor of Commerce (Finance), St Paul’s University: 2018 – 2022,  Kenya Certificate of Secondary Education, Buruburu Girls Secondary School:-  Kenya Certificate of Primary Education, Vickmery Schools:- REFERENCES Mrs. Esther Moyi Director of Operations, Vison Fund Kenya-|-Mr. David Munge Senior Accountant, Eclof International (Kenya-|-Mr. Titus Lusega Supervisor, Zuku Limited-|- Page | 4 Deborah Kwamboka Ondieki