DEBORAH ANN JORDAN RESUME
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17 Southern Hills, Emily Hobhouse Street, Wilgeheuwel, Gauteng, 1724. South Africa
Professional Summary
As a seasoned Program Manager and Governance Manager with over 25 years of experience, my expertise
lies in leading complex projects from inception to completion, driving quality, process improvement and
client satisfaction to deliver tangible results. My career has spanned across various industries, including
IT services, Telecommunications, Banking, Learning, Education and Government.
My focus in delivering projects is to align with business goals while managing resources efficiently and
most importantly ensuring key stakeholders receive the correct level of collaboration.
Governance, Quality Management and Change Management is crucial for any IT implementation project
ensuring the alignment of deliverables, responsibilities, audit traceability, milestones, PMO standards,
contract management and sound Risk Management. I assist businesses to increase project portfolio
efficiencies with insightful governance and effective quality standards.
My background in learning and coaching supports how I approach team leadership, negotiation, and
stakeholder management. As a certified CGEIT, Prince2 Practitioner, and Gallup Strengths Coach, I
leverage my skills and knowledge to advise, mentor and deliver value-added solutions, facilitate effective
collaboration, and empower the project team and stakeholders.
I run my own coaching business and coach individuals as a strengths, business, and career coach.
Work Experience
Operations and Compliance Management, April 2024 –
Melbourne, Australia (Remote)
• Operations Management for Brokerage situated in Melbourne and Sydney.
• Back-end management of data and application management.
• Opportunity, Allocation and System management.
• Quality Assurance on compliance and governance aligned to Banking Policies.
Project Manager, February 2024 – April 2024
ERP Systems | South Africa
• ERP system implementation.
• Took over project and re-planned project.
• Implemented new governance processes.
• Prepared and Presented Project Progress and Steerco packs.
E-commerce Governance and Planning Structure (Gig-Remote) January 2024
New York, United States of America
• Consultation to an e-commerce service management company for an Amazon account around
an internal structure and process for a CEO to manage client meetings, sales funnel, targets to
market and allocations to team.
E-commerce, October 2022 – present
• Amazon & ETSY ecommerce store creation and maintenance
• Amazon & ETSY ecommerce store creation and maintenance
Senior Quality & Governance Manager, September 2018 - December 2023
MTN Telco | Johannesburg, South Africa
• Pioneered and instituted the Quality and Governance Framework for the ERP Project.
• Devised efficient and practical solutions for the integration of quality and governance into each
project lifecycle.
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Increased efficiencies with quality checks on planning, resources, project schedules and project
processes.
Enforced and monitored quality, traceability, and audit proof documentation for each phase of
the projects including design, build and implementation.
Managed vendor contracts and billing checks through to invoicing and approvals.
Executed Governance, Risk Management and Quality Monitoring for +12 successfully
implemented projects.
Find Your Authentic Self Coaching, September 2018 - present
• Coaching Website
• 1:1 Coaching
• Strengths based coaching
Project Manager, August 2018 - September 2018
BreiTech | Pretoria, South Africa
• Delivered the Design and Build Phase for a Sage project into a Retail client successfully.
• Maintained client satisfaction with close collaboration and strong communication skills.
Programme Manager, October 2017 - August 2018
Deloitte Consulting | Pretoria, South Africa
• Planned, Developed and Managed Projects projects in the Sage ERP product space to 3 clients,
two internationally.
• Collaborated with the project team specialist to deliver against the project schedule with
delegated tasks and timelines.
• Prepared and Presented Project Progress and Steerco packs.
• Achieved budget and timelines on all projects.
• Established a Project centre of excellence (COI) with concentration on best practice
implementation methodology and alignment to quality standards and principles.
Consultant and Coach, July 2017 – December 2017
Consultant | Johannesburg, South Africa
• Coached and Mentored Young Leaders at a top Bank with positive reviews, using Insights
• Designed and Completed a Business & Operational Plan with mobilization packs for a learning
programme.
Quality and Learning Specialist, March 2016 - June 2017
Training Room Online | Saudi Arabia
• Part of an onsite team for a Women empowerment project to guide and instruct processes for
the setup of an e-learning Hub.
• Evaluated Quality in produced e-learning courses.
• Coached client resources on e-learning created content and courses.
• Entrenched Process Improvement and Continuous Improvement into the creation of the elearning solutions.
Senior Manager/IT Governance Officer/QMS-ISO Manager, July 2009 to December 2015
Deloitte & Touché | Pretoria, South Africa
• Planned, Coordinated and Executed the successful certification for ISO- QMS.
• Managed multiple IT consulting projects into client sectors.
• Quality Controlled and governed Management Information Projects and Website Builds.
• Instructed, Guided and Coached 30 staff.
• Prepared, Developed and Completed over +60 Bids, winning and retaining business in more than
20 clients.
• Represented and Presented at Risk, Audit and Board meetings.
• Managed and Monitored Service Level Agreement deliverables and measurements.
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Program Manager, January 2009 - June 2009
AGSA | Pretoria, South Africa
• Controlled 12 sub projects for International AGSA Convention.
• Collaborated between internal and external project stakeholders.
• Executed the Design and Build phase of the project to 100% completion.
Consultant, November 2008 - January 2009
Avocado Vision | Johannesburg, South Africa
• Coordinated Quality Assurance processes into two projects, involving IT simulations and learner
manuals within government service organisations.
Programme Manager/Head of Operations, February 2006 - October 2008
The Learning Resources Group (LR Group) | Johannesburg, South Africa
• Supervised the value chain from Business Development, through to Implementation and
support for five units within division, focusing on financials, standards, and processes.
• Managed and allocated delivery resources to multiple projects with emphasis on quality
delivery.
• Crafted Solutions and won new business and retained clients through strong consultation and
business development.
Consultant, November 2004 - January 2006
Multiple Clients | Johannesburg, South Africa
• Consulted on Strategic Accounts for Iocore in their IT and e-learning projects.
• Delivered multiple learning delivery projects for Avocado Vision.
• Developed Business and Sales opportunities for Avocado Vision into the Banking Industry.
Delivery Manager; General Manager, July 2001 - October 2004
Iocore | Johannesburg, South Africa
• Managed all operational duties for the division as Delivery Manager.
• Accountable for an E-learning business volume during a financial year.
• Won three new clients as General Manager.
• Budget formulation and monitoring according to budgets set.
• Responsible for Client Liaison and Partner relationships and Contract Management.
Other Work Experience, January 1985 - June 2001
• Educational Camp Director.
• Avantco Watches Sales Rep and Marketing Manager.
• RandPark High School Teacher.
Education & Certifications
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Generative AI Overview for Project Managers | PMI |--Hour TESOL/TEFL English Certification | 2024
Certified Strengths Coach, June to July 2022 | Gallup
Certified Strengths Coach September May to September 2016 |TMBC
Certified in the Governance of Enterprise IT – CGEIT, September to December 2015 | ISACA
HR Governance, Risk and Compliance Certificate; July to August 2014 |SABPP
Prince2 Practitioner, March to April 2014 | AXELOS
Prince2 Foundation, January to February 2014 | AXELOS
BTEC International Professional Certificate Project Management, April to June 2006 | X-Pert
Academy
Dive Master, December 1997 |P.A.D.I
Higher Diploma in Education, 1981 to 1984 |University of the Witwatersrand
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