DEBORAH IDAHOSA
VIRTUAL ASSISTANT
-| - |Benin, Nigeria
Linkedin profile| Portfolio link
SUMMARY
● Results-driven administrative professional with 5+ years of experience in
customer support and virtual assistance.
● Skilled in handling administrative tasks, delivering exceptional customer
service, and streamlining processes for efficiency.
● Seeking an Administrative Assistant role to utilize strong organizational
skills and contribute to a well-run office environment.
SKILLS
➧ Communication ➧ Research and Documentation ➧ Google suite ➧
Microsoft office ➧ Project Management ➧ Appointment setting ➧ Calendar
and Email Management ➧ Data entry ➧ Problem solving ➧ Customer
service ➧ Multi tasking ➧Travel planning ➧Transcription
WORK EXPERIENCE
Remote Admin Assistant
PurpleFiddy Consult
(Nov 2023 – Present)
• Assisted in administrative tasks such as data entry, document management,
and scheduling, reducing document processing time by 20%.
• Provided exceptional customer support through phone and email
communication, maintaining a 95% customer satisfaction rate.
• Collaborated with team members to streamline processes, resulting in a 15%
improvement in operational efficiency.
Remote Customer Care / Virtual Assistant
Three Sixty Envy Enterprise
(Jan 2022 – Dec 2023)
• Responded to customer inquiries and resolved issues promptly,improving
customer satisfaction levels by 30%.
• Managed CRM input and collaborated with teams to address customer
concerns, decreasing response time by 25%.
• Implemented process improvements that increase team productivity by 10%.
Customer Care /Virtual Assistant
Idahosa & Sons Int. Limited
(Feb 2020 – Dec 2021)
• Provided assistance to customers and addressed inquiries in a timely manner,
achieving a 98% resolution rate.
• Maintained detailed customer records with 100% data accuracy.
• Collaborated with teams to resolve product issues, resulting in a 20%
increase in customer satisfaction.
Front Desk Receptionist
Rose of Sharon Diagnostic Center
(Feb 2017 – Jan 2019)
• Greeted visitors, answered phone calls, and directed inquiries to appropriate
personnel, enhancing visitor satisfaction by 25%.
• Managed appointment scheduling, maintaining a 95% on-time appointment
rate.
• Assisted in administrative tasks, supporting the smooth functioning of the
office and reducing clerical errors by 15%.
Office Assistant
Ekiti State University
(June 2015 – April 2016)
• Assisted department heads with administrative tasks and maintained records
with 100% accuracy.
• Provided support in data entry,minutes taking, document preparation, and
office organization, increasing departmental efficiency by 10%.
• Demonstrated strong organizational skills and attention to detail in all tasks,
reducing processing times by 20%.
EDUCATION AND CERTIFICATION
Certified Virtual Assistant
ALX AFRICA (AUGUST 2024)
Certified AI Professional, Augmented Skills in the Digital Age
ALX AFRICA (July 2024)
Virtual Assistant/Digital Transformation Certification
PurpleFiddy Consult (Nov 2023)
University of Benin, Nigeria
B.Sc Human Anatomy (Nov 2015)
