DEBORAH FRANCIS
Personal Information
Female
A7 House 11, Abuja, Nigeria.
--linkedin.com/in/deborahfrancis
Language
English Language
Education
Government Secondary School, Likoro- Zaria, Kaduna West African Examination
Council (WAEC) - Sept 2013 - May 2019
Certification
ALX Virtual Assistant Certificate - July 2024 Sept 2024
Diploma in Nursing and Patience Care - Sep 2022 - Nov 2022
Diploma in Caregiving (Alison) - Sept 2022-Sept 2022
Utopian Healthcare Services
Caregiving (certificate) - Jan 2023 - Jan 2023
Government Secondary School, Likoro- Zaria, Kaduna West African Examination
Council (WAEC) - Sept 2013 - May 2019
Summary
Dedicated and compassionate caregiver and virtual assistant expert with extensive
experience in providing top-notch care to individuals with diverse needs, and providing
administrative assistance to executives. Skilled in Personal care and hygiene assistance,
Medication management and administration, Mobility and transfer assistance, Meal
preparation and nutrition support, Emotional support and companionship, Household
management and organization, administrative assistant duties, customer support, and
social media management. I possess excellent communication and interpersonal skills,
with the ability to work effectively with clients, families, and healthcare professionals.
Proficient in creating personalized care plans, Managing complex medical conditions,
Providing emotional support and empathy, Maintaining accurate records and reports,
Working independently and as part of a team, managing client’s email and calendar,
scheduling appointments, generating leads, managing social media platforms and data
entry.
I'm Committed to delivering exceptional care and support to enhance the quality of life
for those in need, and supporting businesses to drive growth and productivity.
Professional experience
Administrative Assistant (Intern)
Casmiraz Group, Abuja - July 2024 - August 2024
- Provided administrative support to senior executives, including email management,
calendar organization, and travel coordination
- Managed and maintained accurate records, reports, and databases
- Coordinated meetings, appointments, and events, ensuring seamless logistics and
communication
- Developed and implemented effective filing systems, both physical and digital
- Conducted research, data entry, and other tasks as needed
- Collaborated with team members to achieve company goals and objectives
- Utilized technology to streamline processes, improve efficiency, and enhance
productivity
- Demonstrated exceptional communication, problem-solving, and time management
skills
- Successfully coordinated a large-scale company event, resulting in positive feedback
from attendees and executives
- Implemented a new filing system, reducing document retrieval time by 30%
- Developed and maintained a comprehensive company knowledge base, improving team
efficiency and collaboration
Healthcare Assistant
Edward Alaba, Abuja
Aug 2021 - Oct 2022
- Assisted with daily living activities such as eating, showering and using the toilet.
Assisted with ADLs for up to 15 clients, improving comfort and dignity. Developed care
plans that reduced complaints by 30%.
- Monitored the vital signs and recorded the observations (e.g Blood pressure,
temperature)
- Devised and implemented a new filing and indexing system for filing the observations,
resulting in greater ease of access and a more time-efficient process.
- Helped to provide a safer workplace by cataloging and dispatching health and safety
information to new joiners. Trained staff in safe transfer techniques, leading to a 20%
reduction in caregiver injuries.
- Delivered reports to Doctors and reviewing any important changes in the patient's
condition
- Responsible for medication reminder and assisted the patients with a wide range of
motion exercises as well as assisting them with their mobility and body repositioning.
Caregiver Intern
Trust Charitos Hospital, Abuja
Oct 2022 - Till date
- Enhanced patient comfort by providing compassionate and attentive care, addressing
individual needs and preferences. Assisted with ADLs for up to 15 clients, improving
comfort and dignity. Developed care plans that reduced complaints by 30%.
- Assisted clients with activities of daily living, promoting independence and quality of
life. Administered medications and implemented a tracking system, decreasing missed
doses by 25%.
- Contributed to a positive atmosphere for patients by using effective communication and
active listening skills.
- Maintained a safe and clean environment for patients, reducing risks and ensuring
optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional
objectives.
Sale Associate
Shima Golden Collections, Abuja Aug 2021- Oct 2022
- Provided excellent customer service which includes greeting customers, answering their
questions and ensuring optimal customer satisfaction Achieve sales goals. Maintained
clear communication with clients and families, increasing satisfaction scores by 15%.
- Operated cash registers, process point of sale purchases and balance drawers
- Advised customers on products and services that best suit their needs, Learn about new
products, services and company policies, regularly Keep the sales floor clean and visually
appealing
- Handled merchandise returns and refunds.
Procurement Manager
Wingist Restaurant and Sport Bar, Abuja.
April 2020 - July 2021
- Performed all procurement activities including pre-qualification, negotiating supplier
agreements, preparation of contracts and tender management. Resolved conflicts and
implemented strategies that improved client behavior and satisfaction by 40%.
- Delegated tasks and supervised the work of agents across all departments Identified
areas for improvement to continually drive performance and business results
- Led a team of agents and delegated tasks across departments when necessary
Managed overall direction, coordination and evaluation of procurement for the
organization
- Developed relationships with stakeholders and supply partners for business
improvement
- Created procedures for risk management and mitigation.
Head Waitress
Tulip Bistro Restaurant, Abuja
Feb 2014 - Feb 2019
- Took orders from customers and giving customers overall dining experience
- Supervised financial transactions
- Coordinated all actions involving customers e.g
- Welcomed guests, delivered beverages and food
- Solved customers issues
- Demonstrated and maintained high levels of customer service.
Skills
Personal care, Medication Assistant, Mobility support, Meal preparation, Basic medical
knowledge Email Management, Appointment scheduling, Calendar management, Lead
generation, Social media management, Customer support, Code calling, Data entry,
Sales/marketing, Excellent Communication, Problem-solving, Time management
Technical Skills
Gmail, Google Meet, Google Drive, Google Docs, Google Sheets, Google Slides, Google
Calender, Calenderly, Microsoft Teams, Word, Excel, Slack, Trello, Asana, Zoom
