Deborah Dede Som Lawer

DEBORAH DEDE-SOM LAWER Cedi Beads Street, -/- Odumase Krobo, E/R, - EL-. www.linkedin.com/in/deborah-dede-som-lawer SUMMARY I am a highly motivated, efficient, result driven, capable, problem solving, and detail-oriented individual with a passion for technology and its limitless possibilities. With a strong foundation in Artificial Intelligence, Data Annotation and Customer Service. My journey has been shaped by diverse experiences from providing exceptional customer service at Vodafone Ghana to contributing to cutting edje AI projects as a Data Labeler at Datamaker Ghana Limited. I also worked as a Health Information Officer and Private Insurance Relations Officer at the Eastern Regional Hospital, where I honed my skills in IT support, data analysis and stakeholders engagement. I am currently seeking my next opportunity, I am committed to leveraging my expertise in virtual assistance, data annotation, customer service and IT to drive impactful solutions. I thrive in collaborative environments where I can combine technical know-how with interpersonal skills to achieve meaningful results. With a strong desire for long lifelong learning, I am eager to contribute to innovate projects and make a difference in your company and the tech industry. SKILLS • • • • • • • • • • Data Entry Operator IT Support Specialist Social Media Manager Data Confidentiality Critical Thinking Self-Motivated Presentation Skills Internet Research Teamwork Digital Literacy • • • • • • • • • • Agility and Adaptability Positive Attitude Energetic Attention to Details Communication Customer Service Analytical Thinking Market Research Tools Survey Design Google Suite • • • • • • • • • • Problem Solving Collaboration Time Management Creative Resilience Empathy Microsoft Office Database Management Project Management Organizational Skills EXPERIENCE CUSTOMER SERVICE AGENT AT VODAFONE GHANA October 2021- September 2022 • Assisted customers with re-registering their SIM cards and resolving related issues by implementing a streamlined process, which improved customer satisfaction and reduced resolution time by 30%. • Helped a high volume of customers daily with a positive attitude and focus on satisfaction by addressing their needs efficiently, which led to a 20% increase in positive feedback. • Demonstrated meticulous attention to detail, organization, and multitasking by managing multiple projects simultaneously, which enhanced overall efficiency and met deadlines consistently. • Recommended alternative products when preferred ones were unavailable by analyzing customer needs, resulting in a 15% increase in sales of recommended options. • Adapted to new applications and maintained current technology knowledge by quickly mastering updates, which ensured smooth transitions and uninterrupted service. • Sought out training opportunities to improve customer relationship management by applying new techniques, which increased customer satisfaction scores by 25%. DATA LABELER AT DATAMAKER GHANA LIMITED July 2023- November 2023 • I achieved precise and high-quality annotations by conducting thorough data analysis, categorizing, and labeling large datasets, which led to a 25% improvement in machine learning algorithm accuracy. • I enhanced data labeling consistency by collaborating with cross-functional teams to develop and implement standardized annotation guidelines, which streamlined processes across projects and increased efficiency by 30%. • I boosted team productivity by actively participating in meetings and offering actionable insights, resulting in a 20% reduction in annotation errors and improved workflow efficiency. • I delivered high-quality annotated data on schedule by successfully managing multiple annotation projects simultaneously, which accelerated the development and training of machine learning models by 15%. PRIVATE INSURANCE RELATIONS OFFICER AT EASTERN REGIONAL HOSPITAL November 2023- December 2024 • I ensured accurate patient registration and electronic records by meticulously collecting demographic information and verifying details, which resulted in a 20% reduction in registration errors and improved data reliability. • I enhanced appointment scheduling efficiency by managing the calendar to minimize waiting times, which improved patient satisfaction scores by 15% and ensured timely care delivery. • I prioritized patient care by assisting in triaging based on medical needs, which expedited the referral process and reduced wait times for critical care by 25%. • I coordinated patient services by collaborating with hospital departments such as pharmacy and radiology, which ensured seamless care delivery and improved inter-departmental communication by 20%. • I delivered exceptional customer service by addressing patient inquiries and resolving complaints, which enhanced patient satisfaction and contributed to a 10% increase in positive feedback. • I maintained compliance and accuracy in all patient-related documentation by ensuring all records were complete and regulatory-compliant, which improved audit outcomes and reduced errors by 15%. • I facilitated smooth information exchange between the hospital and insurance companies by serving as the primary contact point, which improved communication efficiency by 30% and streamlined claims processing. • I resolved billing and claims issues by assisting patients with discrepancies, which ensured accurate and efficient payment processing and reduced claim disputes by 25%. • I enhanced staff compliance with insurance requirements by providing education and training on coding and billing procedures, which led to a 20% increase in correct billing practices and reduced errors. • I address patient insurance concerns by guiding them through the coverage process and resolving issues, which improved patient satisfaction with insurance services by 15%. EDUCATION GHANA COMMUNICATION TECHNOLOGY UNIVERSITY -BSC. INFORMATION TECHNOLOGY September 2019- October 2023 • Member of The SRC Sports Committee. • Member of Teens Aloud Foundation. • Elected as President of Teens Aloud Foundation, GCTU Love Fellowship in 2021. • Member of the GCTU female volleyball and Football team. KROBO GIRLS’ PRESBYTERIAN SENIOR HIGH SCHOOL – WASSCE September 2014- May 2017 • Member of the Drama and Debating Club. • Member of the Girls’ Brigade. • Elected as Officer- in- Charge of Uniforms for the Girls’ Brigade in 2016. • Member of the Protocol Committee. • Elected as St. David’s House Sports Prefect in 2016. • Member of the school’s football, handball and volleyball team. VRA INTERNATIONAL SCHOOL, AKUSE – BECE September 2011- May 2014 • Member of the science exhibition club. • Captain of the football and volleyball girls’ team. REFERENCES CECILIA OFORI-ADJEI-- EMMANUEL OWUSU APPIAH--