Deborah Camille

Deborah Rose Nandy Camille ㅡ Profile Customer Support Specialist Email :-Phone number : -) Virtual assistant and Customer Support Specialist with over 7 years of experience. Proficient in using CRM systems, analyzing customer feedback, and committed to creating a positive customer experience. ㅡ Experience Telecom Networks / Customer Support and Sales Representative 2019 - 2021 Solved problems with billing, service or product quality issues, Investigating billing details or scheduling service appointments. Discussed account details with customers and recommended products and services to them based on their needs and interests. Assisted customers with complaints, providing solutions within company guidelines. Freelance Bilingual Interpreter 2021 - 2023 Conducted interpretation in a friendly and professional manner, following clients instructions in compliance with protocols. Telecom Networks / Medical Billing Support 2024 Utilized problem solving skills and medical billing knowledge proactively to provide seamless customer experience by processing insurance claims inquiries, invoices and payments in a timely manner. Assisted patients with billing questions, demonstrating attention to details, accuracy, excellent communication abilities, both written and verbal, computer competencies, and time management. Property management Maintenance Assistant January 2025 - March 2025 Utilized organizational abilities to oversee repairs and maintenance requests. Responded to tenant inquiries and complaints. Assisted upper management with some financial reports, tracked work orders and followed up on utilities payments. ㅡ Education Technological University of Santiago Tourism Administration ( In progress). WEI Advanced English Course 2018 ㅡ Skills and Certificates Familiarity with project management and CRM tools Adaptability and conflict resolution abilities Digital Marketing Certificate Introduction to Property Management Certificate Exercising Leadership, foundational principles - HarvardX English - Fluent French - Native Spanish - Fluent Haitian Creole - Native