Deborah Anu Mayaki

DEBORAH MAYAKI Lagos, Nigeria 100234 | C: - |- PROFESSIONAL SUMMARY Detail-oriented professional experienced in operations management, business management, cost optimization, and personnel management. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. SKILLS • Executive Office Operations & Support • Business Growth Initiatives • Personnel Management • Motivational Leadership • Financial Controls Implementation • Process & Performance Improvement • Process Development and Streamlining • Performance Monitoring and Evaluation • Business Policies and Procedures • Internal & Employee Communications • Inventory Tracking and Management • Project Management • Microsoft Office Expertise • Planning and Implementation • Budget Development and Management • Client Relations • Interpersonal Communications • Google Suite Application • Business Operations Planning & Management • Relationship & Stakeholder Management • Office Administration & Clerical Support • Problem & Conflict Resolution WORK HISTORY Director of Operations – Jan 2016 Deeza Organics – Lagos, Nigeria • Managed procurement processes and coordinated material and resource allocation. • Reviewed financial information and adjusted operational budgets to promote profitability. • Re-established the existing organizational procedures and policies in order to increase sales by 100% and revenue by 150%. • Increased capacity of production by 20% while reducing unnecessary costs and improving high quality standards. • Cultivated relationships with external vendors and suppliers to facilitate optimal supply chain management. • Planned and monitored day-to-day running of business to facilitate smooth progress. • Spearheaded new departmental protocols and procedures to achieve compliance with all regulatory requirements. • Utilized data-driven analysis to identify opportunities for cost savings and improved productivity. • Analyzed existing processes, identified areas for improvement and created new procedures to optimize workflow. Operations Manager Feb 2016 – Aug 2020 Runway Jazz Ltd – Lagos, Nigeria • Developed and managed event budgets of up to $250,000. • Planned and produced annual global jazz festival attended by 2500 guests. • Provided leadership and guidance throughout the entire lifecycle of an event from conception through completion. • Negotiated contracts with vendors to secure the best deals on services and supplies needed for event production. • Resolved any issues that arose during the course of an event in a timely manner. • Created detailed timelines and task lists for each event project ensuring deadlines were met. • Created and maintained event expenditures and budgets to stay within requirements. • Collaborated with internal stakeholders to define project objectives and develop strategies for meeting them within budget parameters. • Coordinated logistics such as air travel, visa processing, transportation, security staff e.t.c • Used internal databases to prepare and distribute guest lists, electronic invitations and registration processes. Executive Assistant Apr 2012 – Jun 2015 Olajide Oyewole LLC – Lagos, Nigeria • Provided executive-level administrative support to the Managing Partner, including scheduling meetings, preparing agendas, maintaining files and records. • Reviewed incoming emails and responded accordingly; directed inquiries to appropriate contacts when necessary. • Created PowerPoint presentations and other materials needed for meetings or events attended by the Managing Partner. • Organized travel arrangements for executives and staff members in accordance with company policy. • Prepared expense reports according to corporate guidelines; monitored budget allocations for projects assigned by the Managing Partner. • Assisted with research projects on a variety of topics requested by the Managing Partner. • Compiled data from multiple sources into comprehensive reports for review by senior management. • Performed general office duties such as answering phones, filing documents, ordering supplies. • Maintained confidential documents related to personnel matters and company finances; ensured secure storage of sensitive information. • Managed calendars for the Managing Partner; scheduled appointments and managed conflicting priorities. Account Manager Aug 2008 – Sept 2010 Dunnhumby UK– London, UK • Provided exceptional client service through proactive account management and problem-solving skills while exceeding sales quotas by 150% • Coordinated internal resources to meet customer demands in a timely manner. • Conducted regular reviews of customer data to identify areas of improvement in performance or service delivery. • Led training sessions for staff on various aspects of account management processes and procedures. • Developed and implemented successful sales strategies to exceed customer expectations and increase revenue. • Facilitated cross-functional collaboration between teams within the organization. • Utilized creative thinking to develop innovative solutions for complex challenges faced by clients. • Developed comprehensive proposals outlining product features and benefits for potential customers. • Created detailed reports on account activities, budgets, forecasts, and other metrics. • Managed customer relationships, leading to increased loyalty and repeat business. EDUCATION Bachelor of Arts (B.A.): Marketing and Management Science (Jul 2007) University of Hertfordshire, UK Certification: Google IT Support Certificate (Jul 2023) Google