Deborah Akande

CONTACT Akande Deborah  Lagos state, Nigeria - - PROFESSIONAL SUMMARY Dedicated Customer Service Representative with 2+ years of experience delivering high-quality support across email, phone, and live chat channels. Proficient in CRM tools such as Zendesk and HubSpot, with a strong track record of resolving customer issues efficiently and maintaining high satisfaction ratings. Experienced in remote work environments, with excellent communication, problem-solving, and multitasking skills. KEY SKILLS Customer Support (Email, Phone, Live Chat)) CRM Tools (Zendesk, HubSpot) Communication & Active Listening Problem Solving & Conflict Resolution Time Management & Multitasking communication Data Entry and Documentation Microsoft Office & Google Workspace Team Collaboration Time zone management Complaint Handling EXPERIENCE November 2024 January 2026 May 2022 - May 2023 Customer support Representative Emtill solutions Limited Responded to customer inquiries via live chat, email, and phone in a timely and professional manner Handled 40–60 customer inquiries daily via live chat, email, and phone Resolved customer complaints with a focus on first-contact resolution, improving satisfaction rates Used Zendesk to track and manage customer interactions efficiently Met and exceeded daily KPIs, including response time and resolution targets Collaborated with team members to improve workflows and service delivery Customer service Representative Dover Credit limited Assisted customers with product and service inquiries in a professional manner Handled complaints and provided appropriate solutions within company guidelines Processed customer orders, forms, and requests accurately Built strong customer relationships through clear communication and follow-ups Supported administrative tasks and data entry operations Explained loan terms clearly and guided customers throughout the service process EDUCATION 2021 Tai Solarin University of Education, Nigeria. Bachelor of Arts (B.A.) in English and Literary Studies 2nd class honors CERTIFICATIONS Customer Service Certification (Virtual Assistant Track) Career Crafters Academy March 2026 ADDITIONAL INFORMATION Comfortable working remotely and using digital collaboration tools Strong attention to detail and organizational skills Committed to delivering excellent customer experiences