Deborah Abasolo De Castro

Deborah A. De Castro 639 Brgy.Banaoang East, Mangaldan, Pangasinan- or--______________________________________________________________________________ Career Objective: Looking forward to seek a position where my knowledge and expertise on public relations and field of Human Relations and Customer Service will help in providing better customer servicing and public relations thus benefiting the organization. Job Experience February 2015- presentRescue Staff (J.O) PDRRMC Capitol, Lingayen April 2015- PresentPart Time Instructor Dagupan Colleges Foundation A.B. Fernandez East, Dagupan City May 2013-December 2014Quality Assurance Specialist CONVERGYS Convergys Clark, Freeport Pampanga January 2011- May 2013 School Director/ Admission Officer/Marketing Officer AIE COLLEGE INTERNATIONAL A.B. Fernandez East,Tambac Dist. DagupanCity, Pangasinan June 2010 – December 2010H.R. Officer/ Instructor AIE COLLEGE INTERNATIONAL A.B. Fernandez East,Tambac Dist. DagupanCity, Pangasinan Responsibilities: 1. To manage and maintain positive relationships with venue staff and students as well as media partners. 2. To assist with the implementation of the marketing strategy with specific objectives and targets as agreed. 3. To develop promotional opportunities and educational purpose and ideas from conception through to delivery. 4. Supply sufficient information to the marketing manager to enable effective budgetary control of specific areas of activity as well as to the concern of the faculty, staff, school organization and the target students. 5. Ensure company management guidelines and policies are followed. 6. To support the company’s archive function by archiving relevant marketing material so as to educational purposes. September 2008- March 2010    CallCenter Agent/ Product Trainer/Supervisor (ACTIVATIONS; T-Mobile)                                                                         NCO Group                                                               Clark Field,Pampanga                                            Responsibilities: 1.      Greet customers in a courteous, friendly and professional manner. 2.      Listens attentively to customers’ needs and concerns. 3.      Effectively gathers and analyzes information and confirms understanding to successfully diagnose customers concerns. 4.      Adapts flexible communication style to meet the customers’ needs and skill levels. 5.      Refers or escalate appropriately when issues are outside of support boundaries. 6.      Picks up new skills and understands ideas when presented in a structured format. Learns effectively from experience. ______________________________________________________________________________ Educational Background Tertiary A.B. Mass Communication Major in Broadcasting Metro- Dagupan Colleges Serafica Street, Mangaldan, Pangasinan March 2004 Bachelor of Science in Secondary Education Major in English 36 Education Units Metro- Dagupan Colleges Serafica Street, Mangaldan, Pangasinan November 2010-March 2011 Masters in Public Administration Metro- Dagupan Colleges Serafica Street, Mangaldan, Pangasinan March 2014 IELTS PASSER IELTS Exam April 2009 Seminars Attended Technopreneurship Seminar 2012 SM Trade Hall SM North EDSA March 2012 Enhancing IT-BPO Partnership YMCABuilding BaguioCity December 2011 Quality, Productivity and Employability Enhancement Seminar Metro-Dagupan Colleges Mangaldan, Pangasinan March 2010 Effective CSR and Customer Relationship Workshop NCO Convergence Hall NCO, Clark Field, Pampanga July 2009 Resourcefulness towards Marketing (Marketing Strategy) NCO Convergence Hall NCO, Clark Field, Pampanga October 2009 Seminar Workshop on College and High School Teaching towards Special Education (SPED) Metro-Dagupan Colleges Mangaldan, Pangasinan January 2010 Leadership Training Seminar NCO Convergence Hall NCO, Clark Field, Pampanga July 2008 Trainings Attended Naval Reserve Officer Training Command Metro-DagupanColleges/ University of Pangasinan- Advertising, Production, Documentation (i-Witness, Eat Bulaga, UnangHirit) GMA-7 Kapuso Network- Basic Life Support (CPR Training for Health Care Providers) PNRC Office, DagupanCity 2007 Marketing- Supervising-Customer Relationship (NCO Protocol Training) Subic, OlonggapoCity 2008,2009,2010 Marksmanship, Fire and Natural Disaster Protection and Military Training Metro-DagupanColleges/ Mangaldan Fire Station/ Dagupan PNP/ Region 1 PNP Training (Aringay, La Union- ______________________________________________________________________________OJT Experience GMA-7 Network GMA News and Public Affairs Timog Avenue, Cubao, Quezon City DWPR Radio Station Bolosan District, DagupanCity  _____________________________________________________________________________ Skills and Abilities Flexible and do multi-tasking jobs Highly trainable Computer literate Can handle pressure Can work as soon as possible Can work with minimum supervision Can work with shifting schedules Can teach Science, Social Sciences, English and the like subjects  ____________________________________________________________________________ Personal Information Date of Birth:              August 31, 1983 Place of Birth:             DagupanCity Age:                             32 years old Status:                         Single  Nationality:Filipino Character References Mr. Ryan Jayson Delos Reyes English Tutor NewtonTutorialCenter- Mr. Meugene Gutierrez IT Supervisor BritishCollege International- Mr. PJ Sales Sales Coordinator Mead Johnson-