Deborah

Deborah Onozare Otaru Virtual Assistant HTTPS://WWW.LINKEDIN.COM/IN/DEBORAH-OTARU - SUMMARY Results-oriented Virtual Assistant with expertise in customer service, sales, and executive support, specializing in client relationship management and business growth strategies. Skilled in lead generation, Kaduna,Nigeria conflict resolution, and administrative tasks. Adept at - streamlining operations, solving complex challenges, and delivering solutions that enhance customer EDUCATION satisfaction and drive organizational success. Federal College of Education, Kano State, WORK EXPERIENCE Nigeria Virtual Assistant Post Graduate Diploma in Community Hello Claire Development 2009 - 2010 Bayero University, Kano State, Nigeria Bachelor of Science (BSc.) in Applied Biology 2002 - 2007​ 2022 – 2024 ●​ Managed client inquiries across email, chat, and social media, ensuring accurate and timely responses. ●​ Scheduled and rescheduled appointments, managed the coach’s calendar and sent SKILLS ●​ Cold calling ●​ Appointment setting ●​ Zendesk,Trello, Salesforce ●​ Lead generation ●​ File organization ●​ Email Correspondence ●​ Project management ●​ Calendar & Schedule Management ●​ Data entry & Research ●​ Google workspace ●​ Hubspot reminders to clients to optimize time management. ●​ Maintained the CRM system to track client interactions, preferences, and progress, ensuring excellent client experiences. ●​ Coordinated events and workshops, including registrations, confirmations, follow-up communications, and attendee support. ●​ Addressed and resolved client concerns while escalating complex issues to maintain high satisfaction levels. ●​ Provided technical support during events, ensuring seamless execution and positive client feedback. CERTIFICATIONS ​ Virtual Assistant Programme -ALX ​ Customer Service Foundation - LinkedIn Learning Virtual Assistant Shanor Bakes 2020 – 2022 ​ Handling Abusive Customers - LinkedIn Learning ​ Customer care through Chats and Texts LinkedIn Learning ●​ Managed administrative tasks, including scheduling appointments, responding to emails, and organizing files in the CRM system, ensuring seamless daily operations. ●​ Handled customer communications across multiple channels (calls, emails, social media), providing timely and professional support to enhance client satisfaction. ●​ Monitored inventory levels and processed invoices, ensuring accurate record-keeping and efficient workflows. ●​ Spearheaded lead generation and follow-up strategies, driving a 60% increase in company revenue. Customer Support Officer 2010 – 2017 Etisalat Nigeria ●​ Resolved technical complaints and service issues swiftly, meeting organizational SLAs and enhancing customer experiences. ●​ Promoted company products and services through targeted outbound calls, significantly improving customer retention and acquisition.