Debdatta

Mobile: - Email :- Dear Concerned, With the enclosed resume, I would like to express my sincere interest in the Customer Service Manager position you have available. As an accomplished professional with experience maximizing customer satisfaction through customer service initiatives and dynamic team leadership, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. My expertise lies in successfully maintaining superior customer relationships and providing outstanding operational services and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications, operational duties, backend paperwork and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. The following achievements demonstrate my qualification for this position: • • • • Leveraging excellent communication and relationship building skills—as well as an inherent ability to excel under pressure—to provide an unparalleled level of customer service and satisfaction. Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation. High accuracy with excellence in handling operational challenges with a never give-up attitude. Demonstrating excellent problem-solving, analytical, and interpersonal skills. My proven dedication to optimizing customer care and leading top-performing teams will contribute immensely to the success of your organization in this role. Thank you for your consideration; I look forward to speaking with you soon. Sincerely, Debdatta DEBDATTA BHOWMIK (MUKHERJEE) Voice: - I Stay: 21, Bagha Jatin Road, Kolkata Pin700036 Email –- OBJECTIVE : Seeking a challenging customer service manager job in a well regarded company. A professional customer service management role in a challenging environment. A skilled operation management professional seeking a new career challenge. Skills : • • • • • Friendly, detail-oriented candidate with 4 years’ experience in customer relations seeks a customer experience manager position integrating multiple stages of customer service at all levels of interaction, from sales to checkout to returns. Seeking a customer experience management position in the hospitality industry that encourages flexibility and creative problem-solving to elevate the guest experience in ways expected of industry leaders. Looking for a customer experience manager position that will utilize prior training in marketing and public relations in a communication-centered, consumer-oriented environment. Candidate with a decade of experience managing customer relations with a retail chain seeks a position in the food and beverage industry that will challenge existing skills while providing the opportunity for continuous growth in a service sector. Searching for a customer experience manager position that will expand upon years of previous experience in the hospitality industry in a challenging and independent environment. Education Qualification: Examination Board Year Marks MATRIC WBBSE 2004 52% H.S WBCROS 2008 51.8% B.SC(IT) KARNATAKA UNIVERSITY 2010 70% Skill: M.S Office: M.S Word, M.S Excel, M.S Access, M.S Power Point, M.S Outlook & Internet Experience: 1. Worked for Mind Shaper technologies Pvt. Ltd. For 4 months as an Facillator (Training Deptt.). Job Responsibilities: Giving training to the teachers regarding the products and developing the course as well. 2. Worked with Max life insurance Co .Ltd as a Senior Officer for 4 months Job Responsibilities: Selling of Insurance with proper knowledge & ethics on existing client database , recovery of old policies and giving them proper service, some sort of Operational Servicing through company operational WEB PORTAL (i.e. POLICY LOG-IN,FUND SWITCHING,POLICY SURRENDER,POLICY SERVICING etc.) 3. Worked with Aviva life insurance for 13 months as an Advisor training. Job Responsibilities: Selling Insurance, Controlling a team and giving 4. Presently working with Bengal Harley Davidson as an Customer Relations Executive (service department) since April 2014 till Feb 2016 Current Job Responsibilities: Looking after all the sales tool process, maintaining And also PSF call, customer mail and calls. Follow-up with the sales consultant for retail. • • • • • • • Daily Reports Psf Calls Communications Mails Service Appointments Extended Warranty Communications related to Road Side Assistance HOG MEMBESHIP renewals. Other Job Responsibilities: To do the Invoice of the bike Insurance Renewals and Quotations Achievements : For Aviva: Month Oct : Awarded a TITAN wrist watch in the contest OCTOBER FIESTA Nov- Dec : Awarded a Microwave & Sandwich Maker in the contest POWER PLAY Jan- Feb: Awarded MEET WITH SACHIN (Feb,2012) & I-POD SHUFFLE & TITAN WATCH( JanFeb,2012) in the contest YOUNIVERSE,2012. For MAX: SECOND TOP MOST EMPLOYEE IN MY OWN REGION ON RECOVERY. For Harley-Davidson : Promoted as Customer Relationship Manager (SALES) in July 2015. Known: English, Bengali & Hindi (Read, Write & Speak) Whereabouts: Father’s Name: Mr.Bijan Bhowmik Husband’s Name : Mr. Krishnendu Mukherjee. Date of Birth: 29th Dec,1987 Marital Status: Married. Religion: Hindu Sex: Female Mother Tongue: Bengali Blood Group: A+ Location: Kolkata I hereby declare that all the above statement are true to the best of my knowledge and belief. Date : Place :Kolkata Signature