Debbielyn Magallanes Macapagal

Debbielyn M. Macapagal - SCHOLASTIC RECORD Bachelor of Science in Computer Science Siena College Taytay Rizal WORK EXPERIENCE: Kentucky Real Estate: February 2023 to February 2025 Transaction Coordinator Document Management: Ensuring all paperwork is completed, signed, and filed. Timeline Management: Monitoring important deadlines and tasks. Communication: Acting as a liaison between all parties involved. Coordinating Inspections/Appraisals: Scheduling and ensuring completion. Managing Escrow/Title: Working with escrow and title companies to process documents. Compliance: Ensuring legal and regulatory requirements are met. Facilitating Closing: Coordinating the closing process and final paperwork. Problem-Solving: Addressing and resolving any issues that arise. Post-Closing: Ensuring proper document delivery and storage. Teledirect Telecommerce Philippines: February 2017 – February 2023 8th Floor, Rockwell Business Sheridan Mandaluyong City Quality Officer Perform quality check on quality agents weekly result and outbound communications (calls and emails), and compile data and report. Regular listings deactivation and reporting Support Quality Assurance Agent on QA result/findings to create comprehensive reports/deep dive (weekly, monthly, quarterly) and provide recommendations to mitigate any gaps identified. Other responsibilities if required. Teledirect Telecommerce Philippines: February 2017 – February 2023 8th Floor, Rockwell Business Sheridan Mandaluyong City Property Management Support Provided assistance to property owners all over the world. Provided assistance about their accommodations. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. PSG Global Solutions: May 2016 – February 2017 14th Floor, 6805 Multinational Bancorporation Centre Ayala Avenue, Makati City Talent Acquisition Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc. Recruiting passive candidates through phone calls, emails, and general relationship-building Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references  Maintaining a record of candidates sourced through the SS Tracker Creating end of day reports of productivity and results The Results Companies: March 2013 – May- E. Rodriguez Jr. Ave. Alaska land Building, Pasig City Sourcing Specialist (Talent Acquisition) Gather Leads from sourcing channels. Calls the candidate and qualify them using the GATE process. Schedule qualified candidates and make sure that they show up on said appointment. Conducts road shows on all account within assigned site to gather leads from employees. Facilitates promotions for employee referral. Does ERP crediting. Coordinate with recruiters to make sure all hiring goals are met. Conducts initial interview. Facilitating the online registration and examination. Sends EOD and MTD report. Customer Service Representative (Sprint) Provided assistance to customers in the US. Provided assistance account specifics. Resolves issues that may arise with their billing. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Interglobe Technologies: December 2011 – January 2013 McKinley Hill, Taguig City Reservation Specialist (United Airlines) Provided assistance to customers in the US and Canada. Assist customers if there are irregular operations, and book for the next possible flight. Book a flight for a customer, check for luggage space availability and restrictions. Answer telephone inquiries from customers and travel agents. Coordinate with other airlines to check for available flights. Startek International Limited: November 2009 – November 2011 Cyber 1, Makati City Customer Service Representative (Sprint B2B) Provided assistance to customers in the US. Resolves issues that may arise with their billing. Calls the Account Manager to check if the feature is applicable for the employee's account. Responsible for checking if the account of the customer was used for fraud. ICT Marketing Service of the Philippines: October 2004 – October 2009 Union bank Bldg. Pasig City Telephone Service Representative (HSBC) Provided assistance to customers in the US. Calls customers to offer them a credit card. Provides the terms and the conditions prior to closing the sale. Inform the customer of the pre-approved credit limit. SKILLS Excellent oral and written communication skills in English Excellent interpersonal relations Excellent organizational and multitasking abilities Understand new concepts quickly Motivated and skills-oriented Coaching skills MS Application skills Time management People Management skills