Debbie Shane Fuellas

DEBBIE SHANE FUELLAS Digital Marketing Specialist-Sagpon, Daraga, Albay- OBJECTIVE Experienced Digital Marketing Specialist with a demonstrated history of working in the marketing and advertising industry. Skilled in Search Engine Optimization (SEO), Google Ads, Social Media Marketing, Web Content Optimization, Web Content Creation, Branding and More. EDUCATION - Bicol University - BS Biology Gallanosa National High School - Secondary Education EXPERIENCE Aug 2018 Oct. 2018 ​BDBPO Solutions Customer Service Representative ● ● ● ● ● ● ● ● ● ● Responsible for handling outbound calls. Educated customers on promotions to enhance sales. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers in fast-paced environment. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Offered advice and assistance to customers, paying attention to special needs or wants. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times. April 2019 - Oct 2020 G ​ lace Virtual Solutions Digital Marketing Specialist Web Content Creator Social Media Marketing Specialist ● Boosted brand awareness by establishing strong web and social media presence. ● ● ● ● ● ● ● ● ● ● ● ● Masterminded highly successful digital strategies for various platforms to attract customer engagement. Collaborated cross-functionally with sales, engineering and product management teams to accomplish shared goals. Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans. Leveraged tracking data to segment target audiences, trigger campaigns and personalize content. Oversaw numerous social media campaigns, including creating and deploying content, engaging with target audiences and boosting reach with strategic ad placements. Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines. Delivered effective and innovative digital campaigns for brands such as hotels and thrift shop. Managed digital projects end-to-end, from initial conceptualizing through final implementation and live monitoring. Analyzed and reported social media and online marketing campaign results. Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement. Increased customer engagement through social media. Developed marketing content such as blogs, promotional materials and advertisements for social media. April 2019 - Present MPRC Daraga Chapter Project Coordinator (Volunteer) ● ● ● ● ● ● Responsible for handling all the charity events conducted by the organization. Conducted research, gathered information from multiple sources and presented results. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Resolved conflicts and negotiated mutually beneficial agreements between parties. Created plans and communicated deadlines to ensure projects were completed on time. Carried out day-day-day duties accurately and efficiently. Nov 2019 - Feb 2020 D ​ iana and Freddie Marketing Social Media Marketing Specialist ● ● ● ● ● ● Monitored online presence of the company's brand to engage with users and strengthen customer relationships. Identified target market and key segments through in-depth analysis of markets and related trends. Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets. Maintained expert-level skills in digital platforms such as Facebook and Instagram platforms. Developed marketing content such as blogs, promotional materials and advertisements for social media. Increased customer engagement through social media. ● ● ● Planned and instituted social media marketing plan for Diana and Freddie Marketing Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic. Jun 2020 - Present G ​ lobal Social Australia Digital Marketing Consultant (Part-time) ● ● ● ● ● ● ● ● ● ● ● SKILLS ● ● ● ● ● ● ● ● ● ● ● Content Writing Search Engine Optimization Computer Literacy Digital Marketing E-commerce Data Entry English Proficient Canva MS Word Proficient MS Excel Proficient Basic Skills in graphics Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing and social media. Led and managed talented teams of Digital Marketing Professionals to plan and implement project tasks meeting timelines and exceeding expectations. Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement. Analyzed and reported social media and online marketing campaign results. Developed marketing content such as graphics, promotional materials and advertisements for social media. Created social media content with consistent content and tone. Increased customer engagement through social media. Administered marketing calendar and posted new content to coincide with new product and service releases. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. Managed social media accounts for ​6​clients, generating interest for existing and upcoming product or service releases. Masterminded highly successful digital strategies for various platforms to attract customer engagement CERTIFICATES / LICENCE ● Social Media Marketing Certification ▪ Granted by - eMarketing Institute ▪ Credential ID - CERT--EMI ● Google Analytics Individual Certification ▪ Granted by - Google AdWords Certified ▪ Credential ID - ● SEO Certification Course ▪ Granted by - eMarketing Institute ▪ Credential ID - CERT--EMI ● The Fundamentals of Digital Marketing ▪ Granted by - Google ▪ Credential ID - VKB C56 UGF ACHIEVEMENTS & AWARDS ● DOST-SEI Scholar - Scholarship awarded by the government to legible students ● National Achievements test - 2nd place in the whole Gallanosa National High School ACTIVITIES ● Feeding Program and Gift Giving in Irosin, Sorsogon June 2, 2019 REFERENCE ● Ismael Bilarma - "Life Connection Church Legazpi" Reverend - DECLARATION I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any . DEBBIE SHANE FUELLAS