Debbie Ann Cariño

DEBBIE ANN ASAHAN CARINO PROFILE I’m a mom of five, willing to learn new things in order for me to have a personal growth and outstanding career path in the world of freelancing. PHONE: - (mobile) - (landline) SOCIAL MEDIA ACCOUNT: https://www.facebook.com/profile.php?id=- EMAIL:- HOBBIES - cooking - reading - writing personal letters - browsing the internet EDUCATION DE LA SA UNIVERSITY – DASMARIÑAS Dasmariñas, Cavite 1999 - 2001 BACHELOR OF ARTS IN POLITICAL SCIENCE BACOOR NATIONAL HIGH SCHOOL Bacoor City, Cavite 1994 – 1999 JULIAN FELIPE ELEMENTARY SCHOOL San Antonio, Cavite City- WORK EXPERIENCE CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORPORATION SENIOR OPERATIONS REPRESENTATIVE (LOB: COLLECTIONS) July 21, 2014 – present-. Deal with customers diligently, courteously and professionally while collecting payments. Initiate strategies for collection processes and procedures. Negotiate payment plans. Respond to customer inquiries. Persuade customers diligently to pay past due amounts. Collaborate with accounts receivables staff regarding collection of payments. Develop alternative payment plans with help from A/R department. Advise customers on alternative payment plans. Create repayment schedules based on customers’ financial situations. Retain customer loyalty while initiating processes for collection of payments. Maintain and update record of customers from whom collections are made. SYKES ASIA INCORPORATED CUSTOMER SERVICE AGENT FINANCIAL (LOB: CUSTOMER SERVICE) August 20, 2013 – April 22,-. Analyze customer’s complaints and recommend solutions. Discuss with customers on telephone and provide information on the company’s products and services. Record all conversations with clients with details of inquiries or complaints and action steps that were taken. Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not. Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected. Manage and protect the reputation of the company. Maintain strong clientele relationship with customers. AFFILIATED COMPUTER SERVICES CUSTOMER CARE ASSISTANT (ACCOUNT: HEALTHCARE) December 20, 2010 – August 22, 2013 1. Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs. 2. Greeting customers in a friendly, professional manner using the suggested script. 3. Answering telephonic and e-mail inquiries in a timely manner. 4. Deferring queries to your line manager if you are unable to answer them. 5. Furnishing members and health care practitioners with details regarding members' benefits. 6. Granting pre-authorizations for medical treatment, if covered. 7. Advising members of outstanding co-payments. 8. Providing extant and prospective members with the details of network providers. 9. Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager. AWARDS AND RECOGNITIONS RECOGNIZING OUTSTANDING ASSOCIATES RESULTS AWARDEE Capital One ROAR Event Quarter 3 of 2018 Third Place Heavy hitter for Bucket One Quarter 3 of 2018 SKILLS • • • • • Good Communication Skills Ability to stay focused on different tasks, and know how to create and keep deadlines Time management skills Flexible and have the ability to adapt to changing work conditions. Honest, consistent and reliable about work.