Debashish Behera

I am a results-driven professional with 5+ years of experience in Customer Support, Customer Service, Sales Support, Customer Operations, and Virtual Assistance within B2B environments. I specialize in delivering seamless customer experiences, streamlining operations, and supporting business growth through efficient backend processes.

My expertise includes order management, CRM tools, email & chat support, ticket handling, backorder tracking, data analysis, MIS reporting, dashboard creation, and process coordination. I have hands-on experience working with cross-functional teams to resolve customer issues, improve turnaround time (TAT), and enhance overall customer satisfaction (CSAT).

As a Virtual Assistant, I can manage data entry, email management, calendar scheduling, reporting, documentation, and administrative support with high accuracy and attention to detail. I am proficient in Excel (advanced), MIS dashboards, reporting tools, and workflow tracking systems, ensuring data-driven decision-making.

In Customer Support & Customer Operations, I focus on issue resolution, client communication, SLA management, complaint handling, and retention strategies. In Sales Support, I assist with order processing, quote management, revenue tracking, and coordination with sales teams to ensure smooth execution.

Key Skills & Keywords:

Customer Support | Customer Service | Virtual Assistant | Sales Support | Customer Operations | Order Management | CRM | Email Support | Chat Support | Data Entry | MIS Reporting | Dashboard Creation | Excel | Backoffice Operations | Ticketing Systems | SLA Management | CSAT Improvement | Process Improvement | Administrative Support | Remote Work

I am highly organized, detail-oriented, and adaptable to remote work environments. I am actively seeking remote opportunities where I can contribute to operational efficiency, enhance customer experience, and support business success.

If you’re looking for a reliable, proactive, and results-oriented professional—I’m ready to add value to your team.