Debashis Chowdhury

DEBASHIS CHOWDHURY  Dhaka, Bangladesh  - /- -/- CUSTOMER SERVICE MANAGER / CREDIT CONTROL MANAGER / SENIOR ACCOUNTS EXECUTIVE Certified Cloud Bookkeeper with over 18 years of experience across diverse industries. The senior management and other stakeholders are acknowledged for consistently rendering superior quality service across their professional careers. Seeking challenging senior managerial assignments with a reputed organization to utilize acquired skills in accomplishing organizational growth objectives CORE SKILLS EXECUTIVE SUMMARY Strategy Planning  Market & Trend Analysis Proven ability in designing/implementing cost reduction strategies leading to reduced annual overheads and a significant increase in cost savings.  Skilled in preparing budgets, forecasts, and business plans to maintain organizational bottom lines and enhance profitability.  Conduct audits and implement effective internal controls based on organizational policies and other statutory regulations.  Adroit in maintaining steady cash flow and fund availability for future/ existing business funding requirements by effectively managing treasury operations.  Well-versed in Quickbooks Online 2022; Microsoft Excel; Microsoft PowerPoint; Hindi; Xero; Local SEO; Google Docs, Sheets; Meta AD Management. Resource Optimization  Exposed to working as a social media manager for a local dessert company specializing in sweets. Liaison & Coordination  Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Social Media Management Credit & Collections Management Finance & Accounts Management Internal & External Audit Budget & Cost Management Team Leadership PROFESSIONAL EXPERIENCE Accountant Jadab Ghosh & Sons. Feb 2021 – Present Responsibilities:  Maintaining the proper Chart of Accounts to make sure the AUDIT & TAX are calculated accurately.  Record invoices & inventory properly to confirm the highest use of inventory with the lowest wastage.  Ensure correct overhead for employees so that they can provide me with their best support.  Confirm the best working environment available with possible modern facilities.  Involved in working on online platforms and optimizing customer experience by delivering superior services and effectively troubleshooting issues. Develop and track spreadsheets for process monitoring and reporting. Epyllion Limited, Dhaka, Bangladesh Assistant Manager, Commercial & Credit Management Jul 2017 – Feb 2021 Achievements:  Assigned charge as Accounts Receivable Collection Team Leader (Sep 2019 – Feb 2021). Bill of Exchange Collection Team Leader (Aug 2019 – Feb 2021), PI Database Management (Jan 2018 – Present), and LC & SC Collection Monitor (Dec 2017 – Present) Responsibilities:  Involved in the weekly projection of LC / SC from Marketing Individuals & generate the report for the Management team including a declaration of weekly LC / SC collection every weekend.  Managed PI submission after the order generation. Followed up with the customer for Back to Back LC & Sales and collection process.     Ensured on-time bill submission to customer end to confirm the payment collection, follow up with LC issuing Bank to ensure on-time Bank acceptance and payment on maturity Coordinated with the finance team in ensuring accuracy in payment realization. Maintained contingency credit recovery plan based on requirements. Acquainted the customers with the credit rules & guidelines and ensured order repetition & proper management. Focused on on-time bill submission to customer end to confirm the payment collection on time, followed up with LC issuing bank to ensure on-time bank acceptance & payment on maturity. Worked with the ERP management team to streamline systems and ease report generation for customer service, commercial & credit management teams. Avery Dennison Bangladesh Limited, Dhaka, Bangladesh Senior Officer, Supply Chain Management Oct 2008 – Jul 2017 Responsibilities:  Focused on bank negotiation, bill presentation, fraud discrepancy chasing, L/C & S/C scrutinizing, export documentation, export procedure maintenance, 3rd party shipment, bank reporting, discrepancy reporting, PRC (profit realization certificate) preparation, export status maintenance  Rendered necessary support to required wings whenever asked for based on emergency as L/C Presentation Team Lead, Discrepancy Management Head PREVIOUS ASSIGNMENTS Paxko Limited, Dhaka, Bangladesh Executive Customer Service Mar 2007 – Oct 2008 Rimso Battery & Company Private Limited, Dhaka, Bangladesh Officer, Accounts, and Administration Sep 2003 – Feb 2007 EDUCATION       Intuit QuickBooks Certified Pro Advisor Online, intuit quickbooks, Dhaka Diploma in Customer Service, Alison (The CPD Certification Service), Dhaka Diploma in QuickBooks Pro, Alison (The CPD Certification Service), Dhaka PG Diploma in Supply Chain Management, Melbourne Metropolitan College – Australia, Dhaka PG in Accounting, National University, Dhaka, Bangladesh Graduation in Accounting, National University, Dhaka, Bangladesh TRAINING COURSES              Microsoft Office Excel for Official use, New Horizon CLC Beginner To Advanced Level of MS Excel, 10 Minutes School Advance Excel Formula & Functions, LinkedIn Learning Microsoft Excel VLOOKUP & XLOOKUP, LinkedIn Learning Customer Service Foundations, LinkedIn Learning Phone-Based Customer Service, LinkedIn Learning Managing Customer Expectations, LinkedIn Learning Creating Customer Value, LinkedIn Learning Careers in Supply Chain & Operations, LinkedIn Learning Problem Solving Techniques, LinkedIn Learning Credit Analyst, UDEMY Learning Facebook Marketing - Fundamentals, Udemy Learning EPZ Banking Rules & Regulations, Standard Chartered Bank Limited, 2014 PERSONAL DETAILS       Date of Birth: 12 Nov 1980 Nationality: Bangladeshi Languages Known: English, Hindi, and Bangla Passport Details: EH- valid till Jan 2026 Postal Address: Flat: L5, Oriental Log Cabin, 32, Mirpur Road, Dhaka New Market, Dhaka-1205, Bangladesh Permanent Address: 15 Jastis Lal Mohan Das Lane, Dhaka Sadar, Sutrapur, Dhaka-1100, Bangladesh Sept 2022 Pursuing Pursuing Dec 2020 Aug 2005 Aug 2003