Debanjan Chakraborti

DEBANJAN CHAKRABORTI Kolkata,West Bengal,India | (- |- Summary of Qualifications I am 12 year’s experience in Data entry specialist where known for quick typing skills, razor-sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency. Expertise             Data Entry and Order Processing Word Processing (80 WPM) Good in Excel file handling Spreadsheet and Database Programs Web / Internet friendly Invoicing and Inventory Systems CRM Platforms Administrative Support Purchasing, Shipping and Receiving Operations Account Records Management Document Storage and Cloud-Based Systems Accounts Payable (A/P) and Receivable (A/R) Experience GOEVGO MOTOCORP PVT LTD. KOLKATA | Data Entry Clerk, 9/2014 to Present Hired by industrial manufacturer to ensure the timely and accurate entry of customer contracts into company systems. Input A/R adjustments into billing program after verifying required approvals are in place. Key contributions:     Helped achieve a goal-surpassing 22% increase in add-on sales (6-figure growth) after implementing new CRM data fields that enhanced customer insights for sales team. Implemented digital-filing solution that improved records management and customer follow-up processes. Created a cashflow surge after resolving months of backlogged adjustments to accounts receivables. Honored with company’s “Proactive Problem-Solver” award after initiating meetings with Purchasing, Shipping and Receiving managers to identify their information and reporting needs. Modified data systems, enabling faster and easier information retrieval. AVI INFOCOM (KOLKATA,INDIA) | Data Entry Clerk, 7/2008 to 9/2014 Recruited by furniture manufacturer and reseller to handle data entry and other administrative tasks. Key contributions:    Resolved data-management issues that helped elevate Net Promoter Score (NPS) from 89% to 95%. Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delayed chargebacks and erroneous invoicing. Reviewed work orders and accurately input data into company database. Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays. Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow. Computers MS Office (Word, Excel, Outlook, Access, PowerPoint); SAP; NetSuite; Salesforce.com Education