Deanne Grace Alemania

I am an experienced professional with a strong background in customer service, technical support, and healthcare administration. Over the past several years, I have worked with leading companies across diverse industries, developing skills in communication, problem-solving, and client relationship management. My experience ranges from assisting customers with billing and reservations to providing technical troubleshooting and supporting healthcare providers with patient care and medical equipment authorizations.

Customer Service & Sales

I have supported clients in retail, automotive, and billing environments, handling inquiries, resolving payment issues, managing reservations, and ensuring customer satisfaction. My ability to upsell and cross-sell services has contributed to increased sales and stronger client relationships.

Technical Support

I have delivered technical assistance for major brands such as Microsoft Xbox and Comcast, diagnosing issues, guiding customers through troubleshooting, and resolving connectivity and equipment problems. I am skilled in providing clear, step-by-step solutions across multiple communication channels.

Healthcare Virtual Assistance

Most recently, I worked remotely as a Healthcare Virtual Assistant, where I promoted durable medical equipment, set appointments, processed patient orders, and handled insurance authorizations. I am proficient in platforms such as Parachute, NikoHealth, ePACES, Zoho, and insurance portals including Noridian, Availity, MetroPlus, Fidelis, and Medicare. My role involved building strong partnerships with doctors’ offices and ensuring patients received timely updates and quality care.

Key Strengths

• Strong verbal and written communication skills
• Skilled in handling billing, reservations, and technical troubleshooting
• Experienced in healthcare administration and insurance processing
• Proficient in multiple CRM and healthcare platforms
• Adaptable to diverse industries and client needs