Deanne Tablon Castillon
Los Amigos Tugbok Davao City Philippines, 8000
Mobile Number:-
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RECRUITMENT OFFICE
I greatly value the opportunity that has been presented to me, and I firmly believe that my life
experiences and trainings that I have been through will make me a very competitive candidate for this
position. The things that I have as a key for the success in this position include:
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I use my educational skills and my work experiences in the best possible way in helping
achieve the company’s goals.
With the experiences that I have been through especially in my BPO career, I am fully aware on the cycle
of life in a BPO and other admin task related to office work. I was trained to do things more than what is
expected. I am trained to become a leader.
Please see my CV for additional information on my experience.
I can be reached anytime via email at-or my cell phone,-
Thank you for your time and consideration. I look forward to speaking with you about this employment
opportunity.
Sincerely,
CASTILLON, DEANNE TABLON
CASTILLON, DEANNE TABLON
Los Amigos Tugbok Davao City Philippines, 8000
Mobile Number:-
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Objective: To contribute to a company that values stability and a positive work environment, where I can
continually develop my skills and deliver exceptional customer experiences that support the company’s
mission and goals.
Skills:
•Able to work under high pressure with less supervision and go beyond what is expected.
• Capable of multi-tasking and hard working.
• Excellent vocabulary skills and MS office
• Excellent time management skills and people skills.
Professional Experience
Teleperformance
Agent (Bell Mobility)
February 2 2015 - August 30, 2017
Responsibilities
• Promptly address all customer concerns with a sense of urgency, ensuring their needs are met.
Additionally, focus on selling relevant add-ons to support the project's goals and contribute to
key performance metrics
IBEX Global
Agent | ATT & DIRECTV (Billing and Sales)
(August 9, 2017– December 20 , 2018)
Responsibilities:
• Professionally address customer concerns, with a focus on resolving billing discrepancies, and
subsequently assess their needs to present appropriate product or service recommendations
that align with sales objectives
Agent | ATT & DIRECTV (Billing and Sales)
(July 4, 2019 – August 14, 2023)
Responsibilities:
• Ensure accurate resolution of customer inquiries, particularly related to billing and service
issues, while identifying potential needs to offer tailored solutions that support sales targets and
customer satisfaction
Trainer | ATT & DIRECTV
(August 15, 2023 – August 28 , 2024)
Responsibilities:
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Facilitated end-to-end training on DIRECTV products, billing procedures, technical
support, and customer service standards.
Designed and updated training materials to align with process changes and business
requirements.
Conducted assessments, call simulations, and roleplays to evaluate trainee readiness.
Delivered refresher courses and coaching to improve agent performance and compliance.
Collaborated with operations and quality teams to ensure training effectiveness and
alignment with KPIs.
Monitored post-training performance and recommended improvements based on results
and feedback.
EDUCATION
University of Mindanao
Bachelor of Science in Hotel And Restaurant Management-
Reference(s)
Maria Bless Ciudadano
Team Manager-
