DEANNA BRADISH
Denver NC
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SUMMARY
Positive minded, results oriented business professional with extensive experience in manufacturing and
medical industries. Consistently recognized for strong performance, excellent communication, leadership
and teamwork. Looking for a remote opportunity to apply my experience to benefit customers, team and
organization.
CORE COMPETENCIES
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Customer complaint resolution; Root cause analysis
● Analytical; Data & process driven; Attention to detail
● Excellent verbal and written communications; Organization; Time management
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MS Office, Teams, SharePoint, SmartSheet, Excel
Basic FDA pharma regulations, Adverse Event reporting, Salesforce Pharma
EXPERIENCE
Customer Service Manager - Precast Concrete Manufacturing
Dellinger Precast Inc. Denver NC
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2019 - Present
Lead a team of 3 Customer Service Representatives to provide excellent customer experience and strive to become a trusted
partner by providing timely issue resolution
Provide daily/weekly/monthly sales and customer issue reporting to senior leadership
Implemented Customer Issue Reporting System, Cost of Resolution Report, conduct root cause analysis
Collaborate with Project Management team and Logistics to anticipate obstacles and ensure seamless information flow for
the best customer experience possible
Member of cross functional process improvement team
Transitioned department from paper to electronic systems
Pharmaceutical Sales Executive Charlotte, NC
2000 - 2015
Merck & Co, Inc, Quintiles, Publicis Touchpoint
● Achieved or exceeded sales goals by developing customer relationships, meeting customer and patient needs,
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persuasive technical selling and exceptional territory management.
Recognized for leadership, teamwork, compliance
Entrepreneur
Red Clay Ciderworks - Hard Cider Manufacturer, Charlotte NC
2015 - 2019
● Overall administration and finances of the business: Bookkeeping, Payroll, Distributor Contract, Sales &
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Marketing Strategy - Double digit growth 6 consecutive years.
Direct Reports: Sales & Outside Events Manager, Tap Room Manager, Social Media Manager
Identify product/industry trends, work internally and externally to capitalize on opportunities
EDUCATION:
BS Business Administration Indiana Institute of Technology, Ft Wayne IN
Team Captain Women's Basketball
