Deandra Thompson
28 Darlene Way Glendale, Kingston 20.
Phone number: (1876)-
Email:-
SUMMARY
Enthusiastic and highly motivated undergraduate majoring in political leadership, strategy, and
management. Goal-driven achiever with strong analytical skills and proven leadership
capabilities; thrives in fast-paced environments that provide consistent challenges and
opportunities for growth.
EDUCATION
University of the West Indies, Mona. 2016 – 2020 (Leave of Absence in final year)
BSc. in Political Leadership, Strategy and Management
Core Course: Political Leadership, Management Studies, Marketing,
Psychology, and Philosophy.
Tarrant High School -)
Diploma
HEART Trust (2015)
Qualified in Commercial Food Preparation (Cookery) that has been prescribed by the Career
Advancement Programme and in testimony thereof awarded a certificate.
PROFESSIONAL EXPERIENCE
Research Analyst - Intern: Ministry of Labour and Social Security- Jamaica Productivity Centre
January 06, 2020- February 14, 2020.
Analyzed past results and perform variance analysis.
Helped to develop Jamaica’s new National Productivity Policy.
Identified trends and make recommendations for improvements.
Used Excel functions to organize and analyze data.
Created charts, graphs, and presentations for leadership teams.
Cashier: Kentucky Fried Chicken, Wisconsin Dells
June 20 - September 02, 2019.
Took guests orders and assemble them.
Accept payment from customers, make change as necessary, and issue a receipt.
Resolve guest complaints and address any questions or comments that guests may have.
Server/Host: Cracker Barrel, Wisconsin Dells
May 20- September 05, 2019.
Took food and drink orders from customers accurately and with a positive attitude.
Engaged with customers in a friendly manner.
Ensured that customers enjoyed their meals and took actions to correct any problems.
Certified Lifeguard: High Sierra Pools, Massachusetts
June 15 – September 03, 2018
The main responsibilities were to maintain constant surveillance of patrons in the facility;
act immediately and appropriately to secure the safety of patrons in the event of an
emergency. Provided emergency care and treatment as required until the arrival of
emergency medical services.
Brand Ambassador: Nestlé
November 2017 – October 2018
Promoted nestle products at various supermarkets island wide.
Customer Service Advocate: Hinduja Global Solutions (HGS) and Cigna Medical
May-August 2017
Took inbound calls from members, customers, providers (doctors), and any CIGNA
associated parties responding to requests for information and assistance with benefits.
Checked if Customers were eligible to receive benefits associated with their individual or
company sponsored health insurance plan.
Checked for in-network primary care or specialist doctor in a geographical area or
specialty for customers.
Educate on disease management programs and healthy living programs personalized to
the customer’s medical condition or health improvement goals.
Summer Internship: Ministry of Education Youth and Culture
July-August 2016
Customer Service
Data Entry
Filing
GSAT Invigilator: Tarrant Primary School
February 2016
Supervised examinations by maintaining the proper conduct of a particular examination in
accordance with the examination regulations.
Secondary Work Experience: Island Grill
March-April 2014
Customer service
Preparation of Food and Beverage
SKILLS
Computer Literate (Microsoft Word, PowerPoint, Excel etc.)
Exceptional interpersonal communication
Excellent time management and organizing skills
Ability to take initiative with confidence
Strong team skills and the ability to develop rapport easily
Good leadership qualities
Excellent ability to withstand physical and mental pressure
EXTRA CURRICULAR ACTIVITIES
Ranger Guide
Kiwanis club
Volunteerism – Children’s Homes, Elderly Homes, Community Services and MENFA
(Mentoring for all) Programme Teacher.
REFERENCES
Ministry of Labour and Social SecurityJamaica Productivity Centre
Senior Research Analyst: Wendel Ivey
Address: 72 Harbour St. Kingston.
Cell number: (Digicel-
(Flow):-
High Sierra Pools, Baston, MA.
Supervisor: Jiri Tucek
100 Magazine St. #4
Boston, MA 02119
Phone: -
Email:-
Lighthouse Assembly Church of God, Kingston Jamaica.
Pastor: Marc Ogilvie
1 Federal Road, Kingston 8.
Kingston, Jamaica.
Cell number: -
