Deandra Barrett

DEANDRA BARRETT -·-· Jamaica With seven years of experience across Canada, Jamaica, and the UK, I bring a dynamic blend of leadership, customer service, and exceptional organizational skills. I enjoy finding ways to make businesses run smoother and helping teams thrive—whether it’s managing workflows, leading projects, or building strong client relationships. Known for my attention to detail, proactive mindset, and positive attitude, I’m all about getting results while keeping things efficient and enjoyable. Proficient in Microsoft 365, Google Workspace, CRM tools, and ClickUp, I bring energy, creativity, and a solutions-focused approach to every challenge. STRENGTHS AND EXPERTISE Calendar Management and Scheduling Excellent Organizational Skills Initiative & Problem-Solving Excellent Verbal & Written Office Management Microsoft 365 Communication Customer Relations Travel & Event Arrangements Time Management Data Analysis Project Coordination PROFESSIONAL EXPERIENCE Social Media Manager - Freelance December 2024 - Present SavvyDeskPro - Remote | Travel & Hospitality Clients - Jamaica Manage social media presence for travel industry clients, including boutique hotels and tourismfocused authors, across Instagram, Facebook, and TikTok. Create and edit engaging video content using client footage and trends tailored to platform best practices. Develop and maintain consistent content calendars aligned with each client’s brand voice and marketing goals. Monitor performance metrics and provide detailed monthly reports with insights and recommendations for growth. Achieved increased engagement, brand awareness, and bookings through targeted content strategies and platform-specific campaigns. Executive Assistant July 2023 - September 2024 ISG Ltd. - United Kingdom Organised executive meetings, coordinated events, and managed calendar scheduling, ensuring smooth, timely operations across high-stakes projects. Led administrative support for government and corporate proposals, contributing to successful bid submissions and enhancing the company’s competitive edge. Developed an integrated Excel and SharePoint tracking system, streamlining bid management and improving team collaboration. Arranged travel and accommodations, adhering to expense policies, to support executive efficiency and focus on core responsibilities. Reservations & Billing Specialist (Full-time Contract) July 2022 - July 2023 Mitchells & Butlers - United Kingdom Managed reservations and provided exceptional customer service to ensure seamless guest experiences. Addressed guest inquiries, special requests, and booking changes promptly. Coordinated with departments to fulfill guest preferences and enhance satisfaction. Handled billing queries and processed payments while maintaining strong guest relations. Personal Assistant (Summer Contract) February 2022- July 2022 Asthall Manor, On form Sculpture Exhibition - United Kingdom Supported the CEO in daily operations, identifying sales opportunities and contributing to the exhibition’s success. Responded promptly to client inquiries, strengthening relationships and driving sales. Managed travel arrangements for the CEO and senior staff, ensuring smooth, efficient plans. Edited the exhibition website and created catalogues, showcasing sculptures and boosting sales, including a £20,000 purchase. Managed social media for the exhibition, increasing online engagement by 30%. Sales Agent -> Sales Supervisor February 2020 - February 2022 Collective Solutions - Jamaica Surpassed sales targets by 25%, leading and motivating the team to exceed goals during COVID. Evaluated performance, providing feedback that improved team efficiency and earned top performance awards. Implemented incentive programs to boost morale, productivity, and team motivation. Supported HR with recruitment, contributing to the growth of a strong, high-performing team. Reservations Supervisor March 2018 - September 2019 FIGO Toronto - Canada Guest Services Coordinator June 2016 - March 2018 Four Seasons Hotel & Resorts - Canada EDUCATION Associate Degree - Business Management (Hospitality & Tourism) The Humber College Institute of Technology and Advanced Learning Toronto, Canada Caribbean Examinations Council (CXC) - Nine (9) Passes Ruseas High School Hanover, Jamaica (Mathematics, English A, English B, Spanish, French, Principles of Accounts, Principles of Business, Information Technology, Human & Social Biology) CERTIFICATIONS Hospitality Management - Ontario Tourism Education Corporation (OTEC) Humber College Institute of Technology and Advanced Learning - May 2016 - Canada Data & SQL Coding Code First Girls Institution - June 2024 - United Kingdom Python Programming Code First Girls Institution - September 2024 - United Kingdom Digital Marketing HubSpot Academy - October 2024 - United Kingdom References are available on request.