Dean Uphill
$25/hr
Omni-Channel Support Specialist
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 39 years old
- Location:
- Chur, Graubünden, Switzerland
- Experience:
- 8 years
Other
About
- Analyse and define requirements and processes into user stories in line with agile methodology
- Design and implement system configuration which included marketplace and third-party apps
- Demonstrations of system capabilities/functionality (in person and remotely) to all levels
- Produce and present Proof of Concepts with limited information and to meet strict deadlines
- Script and execute tests (UAT, end-to-end testing and continual testing cycles)
- Provide agent training (in person and remotely) and supporting documentation
- Help Centre content creation and administration
Skills
