Dean Thompson

SPRING, 77389 •-• - DEAN THOMPSON Senior C-level Executive PROFESSIONAL SUMMARY Senior C-level executive with `30 years of experience driving revenue and company valuation through strategic go-to-market initiatives. Demonstrates expertise in cross-selling, mergers & acquisitions, and customer retention, with a proven track record of leading sales, customer success, and professional services teams to successful exits. Passionate about leveraging customer insights to build innovative products and foster long-term partnerships. EMPLOYMENT HISTORY RetireSec Cofounder/CEO Houston, TX 12/2023-2/2025 ⬧ Boot-strapped startup focused on protecting retirees from scammers by monitoring & taking proactive actions on attack surfaces for phone, email, text and social media ⬨ Conducted market analysis and interviews to determine viability of the solution ⬨ Created a prototype phone call interception and proxy that allowed a caller and callee to speak while using AI to gauge risk of scam and terminate call when the call was determined to be a scammer ⬨ Created all investor materials and delivered presentations to angel investor prospects HungerRush Chief Growth/Customer Officer Houston, TX 11/2021 – 11/2023 ⬧ Consolidated 4 sales teams into the following 3 sales teams, driving $90M ARR ⬨ High-velocity team, adding 500 new customers/month ⬨ Inside-sales team targeting SMBs at $5.5-$7k ARR ⬨ Enterprise sales team with $200k ARR average, enhancing high-value client acquisition. ⬧ Formed sales champion team, increasing pipeline generation by 287% through strategic AI & Customer Marketing product focus. ⬧ Launched new AI product, generating $2.8M in first year, reaching $5.3M in first 3 quarters. ⬧ Restarted new business growth, increasing bookings by 256% YoY, while implementing standardized contract negotiation and predictive forecasting processes. ⬧ Developed renewal program, increased customer retention by 35%, enhancing client loyalty. ⬧ Established Customer Success group, tracked health metrics, boosted revenue by 40%, improved client satisfaction. ⬧ Managed customer-facing teams optimized technical support, improved delivery efficiency, ensured high-quality service. ⬧ Spearheaded company’s first renewal program, increasing customer retention by 22% in the first year. SVP Customer Experience Delinea (Previously Centrify) 3/2006 – 7/2021 Santa Clara, CA ⬧ Led customer experience teams, achieving 103% of $54M bookings in 2020, CSAT score of 95, and 43% service margins. ⬧ Directed strategic planning and M&A, resulting in $815M acquisition by TPG. ⬧ Implemented customer health metrics to predict renewals and mitigate risks, achieving 109% net retention. ⬧ Spearheaded strategic plan as interim CEO, leading to $815M acquisition. Drove customer success initiatives, achieving 103% bookings and 109+% net retention. ⬧ Pioneered customer health metrics across touchpoints, predicting renewals and identifying at-risk accounts. Implemented Customer Success Engineers for technical retention. ⬧ Achieved substantial EBITDA targets through strategic playbooks, best practices, and process automation. Led M&A efforts and longterm planning for sustained growth. ⬧ Fostered cross-functional synergy, aligning customer success, renewals, and sales teams. Orchestrated seamless leadership transition, ensuring continuity in strategic execution. ⬧ Drove customer success initiatives as SVP, achieving 103% of $54M bookings and 109% net retention. Implemented health metrics to predict renewals and mitigate risks. ⬧ Interim Chief Executive Officer - Led Centrify through a pivotal 6-month transition as Interim CEO, crafting and implementing a comprehensive strategic plan that positioned the company for significant growth. Partnered with Thoma Bravo to identify and onboard a permanent CEO, ensuring a smooth leadership transition. This strategic alignment and leadership resulted in Centrify's successful $815M acquisition by TPG. VP Technical Services ⬧ Led global pre-sales and post-sales teams, driving revenue growth from $1M to over $100M. ⬧ Developed custom Salesforce metrics, improving pipeline management by 25%. ⬧ Pioneered secure communication product with top retailer, ensuring resilience during recession which enabled us to secure a $35M IDIQ contract with U.S. DOD, funding the company out of the recession. ⬧ Reduced contract negotiation time from 3 months to under 3 weeks, enhancing customer satisfaction. ⬧ Increased OEM sales by 203%, achieving over $4.5M ARR. ⬧ Consistently qualified for President's Club in 12 of 14 years, demonstrating sustained high performance. Implemented data-driven strategies to optimize sales processes and team productivity. NetIQ Sr. Dir Sales Engineering & Operations San Jose, CA 3/2000 – 2/2006 ⬧ Managed 100+ sales engineers, driving $213M+ revenue globally in FY 2005. ⬧ Led due sales & technical due diligence and integration for $3B+ acquisitions, enhancing company growth. ⬧ Boosted security revenue by 30%, implementing effective sales methodologies. ⬧ Coordinated bi-annual sales meetings for 500+ employees, improving product knowledge. ⬧ Developed customer-facing presentations, increasing field sales productivity by 30%. Dir. Sales Engineering, Central U.S. ⬧ Managed and developed systems and security sales engineering team for Central U.S. and Webtrends product line. ⬧ Drove over $24M and $20M in new license revenue in fiscal years 2002 and 2003. ⬧ Implemented a hiring/retention program ensuring 100% retention of key sales employees, adopted across North America. ⬧ Led sales engineering team to drive over $44M in new license revenue across two fiscal years, implementing strategic initiatives ⬧ for substantial growth. ⬧ Fostered cross-functional partnerships to align sales strategies with product development, enhancing solution relevance and market fit. PwC Enterprise Systems Management (ESM) Principal Consultant ⬧ Forged strategic partnerships with Microsoft, 3Com, and NetIQ, boosting qualified leads by 30%. ⬧ Expanded ESM consulting team by 400% in under 3 months, achieving over 85% consultant utilization. Cleveland, OH 1/1999 – 3/2000 ⬧ Collaborated with Anderson Windows' IT management to craft a 3-year technology roadmap. Berish and Associates Cleveland, OH Director of Consulting Services 5/1995 – 1/1999 ⬧ Started the consulting practice in an existing staff augmentation company, resulting in a 35-member enterprise consulting team, achieving $7M in annual sales, surpassing targets by 27%. ⬧ Increased customer base and revenue by over 150% for two consecutive years. ⬧ Forged strategic partnerships with XcelleNet & Microsoft, boosting business segments by 30% in the first year. ⬧ Awarded Partner of the Year by XcelleNet & Microsoft for outstanding performance and collaboration. EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Bowling Green State University Specialization - Management Information Systems SKILLS GO-TO-MARKET - Strategic Market Positioning, Revenue Growth & Expansion, Cross-Selling & Upselling, Competitive Analysis & Market Trends, Channel Partnerships & Alliances, Mergers & Acquisitions (M&A), Product Launches & Rollouts, Brand Positioning & Messaging, Product Development & Packaging, Pricing Strategy & Monetization, Digital Marketing & Lead Generation, Sales Operations & Revenue Management. Customer Operations - Customer Retention & Loyalty Programs, Customer Success Management, Professional Services & Support Operations, Customer Experience (CX) Optimization, Customer Insights & Feedback Loop, Process Improvement & Scalability, Service-Level Agreement (SLA) Management, Data-Driven Decision Making, Workflow Automation & Efficiency, CRM Systems & Customer Analytics. Exec Leadership - Visionary Leadership, Board-Level Communication & Reporting, Executive Coaching & Talent Development, Stakeholder Engagement & Relationship Management, Inspiring Organizational Culture & Vision, Strategic Planning & Long-Term Roadmaps. LINKS http://www.linkedin.com/in/deanthompson http://www.tsgroup.biz