Dean Edpil Imperio

Dean Edpril E. Imperio WORK EXPERIENCE B7 L65 Lakersfield Homes, Toclong Email:- Kawit Cavite, Calabarzon Mobile: - Dacast INC (Work from Home) June 2015 — March 2023 General Support Specialist (B2B Account)      Assisted customers with troubleshooting issues encountered while using software, providing actionable tips to resolve problems. Retained existing clients and developed new accounts by extending the high quality and efficient support service. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. Increased sales by educating prospects on the benefits of products and services in comparison to competitors. Teleperformance Makati Jan 2014 — Sept 2015 Technical Support Representative (Telco Account)     Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions withou t intervention from the support team. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations, and cost. Oversaw business telecommunication networks, including telephones, internet, and cable Teletech Pasay City Apr 2013 — Oct 2014 Customer Support Representative (Telco Account)  Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented.  Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.  Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Convergys Mall of Asia July 2012 — Sept 2012 Customer Support Representative (Satellite TV)  Troubleshoot and diagnose system issues and provide solutions for quick resolution  Configure and program satellite equipment, including satellite dishes, receivers, modems, and routers remotely using provided tools.  Ensure customer satisfaction by providing excellent customer service and addressing any concerns. 1 QUALIFICATIONS Personable Customer Service professional offering over 12+ years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focuses on surpassing expectations and driving team to success. EDUCATION Bachelor of Science in Computer Science June 2007 - April 2011 South Philippine Adventist College Photographer July 2011 - Oct 2011 Federation of Philippines Photographers Foundation Culinary Arts May 2011 – Sept 2011 St. Therese of Child Jesus Institute of Arts and Sciences SKILLS REFERENCES              Customer Service Creative Thinking Active Listening Troubleshooting Planning Microsoft Tool Processing Speaking 3 Languages (English, Tagalog, Cebuano) Critical Thinking Logo Designing Photo and Video Editing Ads Creation Layout Creation Music Editing References available upon request. 2