Dean Daniels

DEAN DANIELS ENAKIMION IT MANAGER Dynamic and results-driven IT Manager with over 6 years of experience in managing and securing enterprise-level IT infrastructure. Expertise in network security, cloud architecture, and systems administration across AWS and Google Cloud platforms. Proven track record of implementing secure, scalable cloud solutions as an AWS Certified Solutions Architect and Google Cloud Professional Cloud Architect. Skilled in Windows Server Administration (MCSA) and cyber security practices, with a strong focus on protecting organizational assets and ensuring compliance with industry standards. Adept at leading cross-functional teams and delivering robust technology solutions that align with business goals. EXPERIENCE IT Manager • • • • • • • • Managed and implemented advanced network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems, to safeguard sensitive company data, mitigate cyber threats, and ensure secure remote access for distributed teams. Designed, deployed, and maintained a highly available and scalable IT infrastructure, encompassing physical and virtual servers, storage solutions, and networking hardware, ensuring optimal system performance and business continuity. Developed and enforced disaster recovery and business continuity plans, including real-time data backups, redundant systems, and failover protocols, ensuring minimal downtime and recovery times within defined SLAs. Oversaw IT asset management, including procurement, configuration, and lifecycle management of hardware and software assets, aligning investments with evolving business needs while adhering to budget constraints. Collaborated with senior management and key stakeholders to align IT strategy with business goals, evaluating emerging technologies to enhance operational efficiency and drive innovation. Managed vendor relationships and negotiated service-level agreements (SLAs), ensuring the delivery of high-quality IT services and timely resolution of support issues. Ensured compliance with industry regulations and data protection standards (e.g., GDPR, ISO 27001, NIST), conducting regular IT audits and implementing necessary security controls to protect company and customer data. Implemented monitoring tools and data analytics to track infrastructure performance, proactively identifying bottlenecks, optimizing resource utilization, and reducing system downtime by 20% IT Officer • • • Administered, configured, and maintained enterprise-wide information systems, ensuring continuous availability and optimal performance of databases, servers, and software applications. Monitored system performance and security, implementing upgrades, patches, and backups to ensure the integrity and reliability of critical business systems. Troubleshot and resolved technical issues related to network connectivity, server performance, and application errors, minimizing system downtime and maintaining user productivity. • • • • • • Developed and enforced access control policies, user authentication mechanisms, and permission management to safeguard sensitive information and maintain compliance with security standards. Collaborated with cross-functional teams to design and implement system enhancements, improving efficiency and scalability of business processes and IT infrastructure. Managed data storage solutions, including database administration, file storage systems, and cloud services, ensuring data redundancy and efficient resource utilization. Conducted regular system audits and vulnerability assessments, identifying potential risks and recommending solutions to strengthen system security and compliance. Provided technical support and training to users, addressing system-related issues, and ensuring smooth adoption of new technologies and tools. Managed disaster recovery planning and execution, including routine backups and failover testing, ensuring the company’s critical systems could recover quickly from outages or breaches. Information System Administrator • • • • • • • • • • • Administered, configured, and maintained enterprise-wide information systems, ensuring continuous availability and optimal performance of databases, servers, and software applications. Monitored system performance and security, implementing upgrades, patches, and backups to ensure the integrity and reliability of critical business systems. Troubleshot and resolved technical issues related to network connectivity, server performance, and application errors, minimizing system downtime and maintaining user productivity. Developed and enforced access control policies, user authentication mechanisms, and permission management to safeguard sensitive information and maintain compliance with security standards. Collaborated with cross-functional teams to design and implement system enhancements, improving efficiency and scalability of business processes and IT infrastructure. Managed data storage solutions, including database administration, file storage systems, and cloud services, ensuring data redundancy and efficient resource utilization. Conducted regular system audits and vulnerability assessments, identifying potential risks and recommending solutions to strengthen system security and compliance. Provided technical support and training to users, addressing system-related issues, and ensuring smooth adoption of new technologies and tools. Managed disaster recovery planning and execution, including routine backups and failover testing, ensuring the company’s critical systems could recover quickly from outages or breaches. Coordinated with third-party vendors for hardware and software procurement, system integration, and troubleshooting, ensuring compliance with SLAs and minimizing service disruptions. Documented system configurations, procedures, and processes, creating detailed reports for future reference and compliance audits. IT Support • • • • • Provided comprehensive technical support to end-users, resolving issues related to hardware, software, and networking in a timely manner to minimize downtime. Installed, configured, and maintained desktop operating systems, applications, and peripheral devices, ensuring optimal performance and user satisfaction. Troubleshot and resolved issues related to operating system errors, application malfunctions, and network connectivity, utilizing remote desktop tools and onsite visits as necessary. Assisted in the deployment of new hardware and software, including workstation setups and upgrades, ensuring adherence to company standards and procedures. Managed user accounts, permissions, and access rights, ensuring compliance with organizational security policies and data protection regulations. • • Educated end-users on best practices for technology use, including software functionality, cybersecurity measures, and efficient troubleshooting techniques. Documented technical procedures, support requests, and resolutions in a ticketing system, maintaining clear records to improve team collaboration and knowledge sharing. TRAININGS AND CERTIFICATIONS • • • • • • • AWS Certified Solutions Architect Google Cloud Professional Cloud Architect Windows Server Administrator MCSA School Information Management Training, SIMS – Capita, LONDON, UK. Certificate of Recognition IP-PBX / PABX AND VOIP Training, Lagos. Network Systems Technician (NST) Microsoft Certified IT Professional - MCITP • Certified Ethical Hacker (CEH) EDUCATION Higher National Diploma in Accountancy – Ordinary National Diploma in Accountancy – CORE COMPETENCIES AND SKILLS Regulatory Compliance User support Training Network Security Team Leadership Project Management REFERENCE Available upon request Vendor Management Cloud Computing Disaster Recovery and Continuity