De Ann Constantino

I am an experienced Executive Virtual Assistant for 4 years and have virtually assisted a variety of clients. I provided virtual assistance to a roofing contractor in Washington and Hawaii, Medical Spa in Texas, and Home Inspector in CA. Here are some of my daily tasks.

• Booking appointments with clients through phone calls, texts, and emails.
• Calendar Management
• Email Management/Filtering
• Creating the invoices using Xero, proposals, and agreements
• Database building (eg. updating email or contact lists on your CRM)
• Following up with clients/customers (sending thank you and other reminder emails)
• Creating basic reports (reports on weekly tasks, deliverables, sales)
• Recruitment (source for other team members like roofer or driver)
• Lead Generation and Data Entry

I was also a Customer Service Representative for 5 years, we're handling emails and calls by answering their queries regarding the product's benefit, product specification, complaints, and disputes. I was a Technical Support Representative for a year as well. As a customer service, it’s our job to provide excellent support to our customers who need our service. We do provide excellent customer service across the globe, (UK, Australia, US, and New Zealand).

I have used Monday.com, DocuSign, RingCentral, Vonage, Trello, Hubspot, Google WorkSpace, WordPress, https://monday.com/, ClickUp, and different CRMs depending on my client's industry.

Let's talk and see if I can help you with your business.