De Adrea Forbes

De-Adrea Forbes - | 13 Norman Avenue Kingston 2 |-PROFESSIONAL SUMMARY Technically proficient, articulate & empathic individual with extensive industry experience. Results oriented with a proven track record of working collaboratively with team members to achieve goals. SKILLS Technical: Microsoft Office Suite: Excel, Word, Teams | Google Suite: Docs, Spreadsheet | Slack, Skype Personal: Articulate, Autonomous, Empathic, Coachable, Communicative, Insightful, Interpersonal, Analytical, Organized EXPERIENCE CARE SOLACE | (Remote) Care Coordinator Feb. 2022 – Present • Provided inbound/outbound call services and lead generation for business’ clients. • Architected and implemented solutions that addressed mental health emergencies. • Coordinated and executed assistance with technical issues, and client care for international clientele NEW VISION DISTRIBUTORS LTD | (Hybrid) Fleet Manager Jun. 2019 – Feb. 2022 • Investigating, inspecting and resolving electrical and mechanical issues with company equipment and vehicles. • Completing administrative tasks including updates, record-keeping, billing and payments. • Increasing delivery efficiency 40% by conducting weekly driver’s meeting and road assistance. • Reducing vehicle downtime 25% by ensuring on-time mechanical repairs. • Performing emergency deliveries in Kingston and St. Catherine (regional provinces) while observing PATROM transportation mandates. Warehouse & Inventory Clerk Mar. 2018 – Jun. 2019 • Performed stock balancing, inventory management, and distribution & supply chain management. • Coordinated administrative and accounting tasks, including payroll, pro forma invoices, memoranda, and queries. • Performed best business practices for sales, marketing, and financing services. • Resolved and troubleshot technical difficulties surrounding IT infrastructure. INDEPENDENT PROPERTY MANAGER (Hybrid) • Arranging for necessary repairs to properties. • Setting up and adhering to budgets for property maintenance. • Screen potential clients through various channels. • Arrange transportation to and from airport and properties for clients. Jun. 2018 – Mar. 2020 SUTHERLAND GLOBAL SERVICES | (Hybrid) Data Analyst Mar. 2016 – Feb. 2018 • Communicated changes of incoming contact patterns to operations and the broader WFM team, both on site and remote. • • • • • • Provided direction to the department staff in performance of their duties, while establishing work priorities, maximizing efficiency, and achieving management initiatives. Oversaw and directed the quality assurance review of key performance metrics and validation of results. Reviewed and processed VTO/NPT/OT requests in real-time. Spearheaded forecasting, scheduling and daily management of contact queues. Collaborated with mid-level management to identify and track planned and unplanned absences, overall attendance and employee behavioural issues. Completed administrative tasks including email management, and daily reports. Subject Matter Expert Jul. 2015 – Mar. 2016 • Provided floor support to consultants on the Amazon seller support account, both onsite and remote. • Supported activities around the development of training material, guides, new assignments, and mentorship for new and existing employees. • Managed a junior team; offering mentorship, work schedules, technical solutions and best business practices. • Spearheaded research on targeted marketing through customer data analysis, subsequently identified ideal customer product recommendations. • Oversaw the development, testing, and implementation of technical solutions. Customer Service Agent Mar. 2014 – Jul. 2015 • Coordinated and executed assistance with technical issues, sales, marketing, and financial planning for international clients. • Resolved customer complaints, managed database records, and drafted status reports on customer service issues. • Logged customer interactions, transactions, comments, and complaints. AMWAY Sales Representative Feb. 2015 – June 2018 • Built and maintained business relations with clientele while continuously reviewing new and innovative marketing strategies, campaigns, and promotions. Effectively increasing company profit margins. • Maintains professional and technical knowledge by attending educational workshops. • Visiting clients and potential clients to evaluate needs and/or promote products and services. EDUCATION High School Diploma | Excelsior High School • Relevant Coursework: Mathematics, English Language, Office Administration, REFERENCES Available Upon Request 2008 - 2013