DAYMIJRA MIDDELHOF
F R A U D
O F F I C E R
CONTACT
--
PROFILE
Motivated and successful Fraud Officer with high resultsfocused at one of the top Telecom companies in Curacao,
https://www.linkedin.com/in/daymijra
with over 18 years of significant experience gained within
33 Popo, Willemstad, Curacao
the Telecom and Customer Services.
EDUCATION
Anti-Money Laundering and
Financial Crimes (AMLFC)
Anti-Money Laundering and
Financial Crimes Institute
Certificate
June 2022
Contact Center Manager Course
Skillsoft
Certificate
January 2022
Certified Fraud Management
Apprentice
GRAPA
Certificate
September 2021
Certified Apprentice Revenue
Assurance (Cara) Telecommunications
GRAPA
Certificate
September 2021
EXPERIENCE
FRAUD OFFICER
FLOW CURACAO | SEPTEMBER 2021- PRESENT
Manage contact with Law enforcement agencies and
supplying relevant information as deemed by regulatory
and lawful standards.
Identify and address, changes in fraud trends, by
channel and product.
Present and quantify weaknesses to key senior
stakeholders.
Collecting relevant information within and outside Flow
network to prevent and detect fraud i.e Roaming, calling
minutes etc.
Report as appropriate possible, all relevant information
relating to the nature and extent of the frauds, and
ensuring all related documents are kept.
Investigate and interrogate staff personal in case of
internal fraud.
SENIOR SERVICE DESK ENGINEER
FLOW CURACAO | MAY 2018- AUGUST 2021
Review CDR's in case of incorrect charging customers
and approve needed refund.
Create, cancel, and edited network accounts in Exchange
and Active Directory and FLOW applications.
DAYMIJRA MIDDELHOF
F R A U D
O F F I C E R
Analyze and resolved disrupted services, brought to
attention by front line departments like CSR, Contact
Master in Business
Administration
NHA Distance Learning
Center, and other helpdesks that are in direct contact
Associate Degree
customer experience.
-
Monitoring network issue regarding 2G,3G, 4G, DSL,
Bachelor Personal Managment
NHA Distance Learning
2014 (not Obtained)
with customers.
Provide support to front liners in order to have the best
Fiber, HFC and other Telecom Networks.
Strengthened contact with third-party vendors, Coredata, VAS, switching departments concerning incoming
complaints and problems.
Resolved basic workstation problems before escalating
SKILLS
Fraud Management
Revenue Management
Problem Solving
Communication
Data Analyst
IT Support
Leadership
Decision Making
Attention to Detail
Investigative & Reconciliation
Teamwork
Drive & Initiative
Compliance
Research
Managerial
Confident
Organization Skills
Communication
Relationship Management
Report Writing
Critical Thinking
Administrative Support
Team Management
Lawful Interception
Anti- Money Laundering
Due Diligence
Project Managment
to PC Support.
SERVICE DESK TECHNICIAN
UNITED TELECOMMUNICATION SERVICES N.V. | MAY 2012APRIL 2018
Analyze and pass on requests to the right departments
for further processing.
Create, cancel, and edit network accounts in Exchange
and Active Directory and FLOW applications
Analyze and resolved disrupted services, brought to
attention by front line departments like CSR, Contact
Center, and other helpdesks that are in direct contact
with customers.
Provide support to front liners in order to have the best
customer experience.
Monitoring network issue regarding 2G,3G, 4G, DSL,
Fiber, HFC, Cable and other Telecom Networks.
Provide first-line support concerning the internal
network, both through telephone and email, and where
necessary solving problems directly with customers.
Resolve basic workstation problems before escalating to
PC Support.
DAYMIJRA MIDDELHOF
F R A U D
O F F I C E R
Time Management
Human Resource
Telecommunication
Customer Experience
Customer Journey
BUSINESS HELPDESK OFFICER
UNITED TELECOMMUNICATION SERVICES N.V. |
SEPTEMBER 2008-APRIL 2012
Responsible for programming of internet, email and
IT SKILLS
needed applications on clients smartphones.
SAS
Syniverse Fraud Management
Datawarehouse
Lawful Interception
Amadeus
Office 365 Exchange Server
CRM
Comverse (Billing System)
HSS (HLR)
Fixed Switches
USN (SGSN)
VPN Concentrator
NIMS
SAP4HANA
Ariba
Active Directory
Exchange Server
Voicemail Platform
Jiver
Broadhub (Cable TV)
Liberate ( Billing System)
Track-it
Servicenow
Jira
Inventory Management
User Management
Microsoft Office Package
regarding mobile services, and fixed line services.
LANGUAGES
English (Excellent)
Dutch (Native)
Spanish (Fluent)
Checked, analyzed, solved incoming complaints
Troubleshooting roaming calling and data issues.
Provide user guides to clients and or colleagues.
Assisted with solving problems conserving daily
operations.
