Dayanis Giselle Viloria Mora

DAYANIS GISELLE VILORIA MORA EXPERIENCE SITEL ABOUT ME Professional in Modern Customer service agent 2018 - 2020 Answer inbound calls Languages with emphasis on Active listening to understand the client's business translation. Over the problem last four years I have worked in Provide solutions to problems three important companies in Fill out customer complaint report Colombia, providing customer Create weekly reports of my metrics service for a foreign financial Teach new hires about the line of work entity,translating documents, Create improvement strategies improving the administrative organization, and implementing procedures and tools to facilitate processes within the company. I can CONVIVENTIA FOUNDATION INTERNSHIP adapt to any situation I face Translation and social work with children and take advantage of it to 2019 - 2020 grow, I also like to learn new things and constantly train myself in my area. Translate company documents such as manuals and reports Translate letters that children sent to their godparents and vice versa Make reports of the translations delivered Visit some schools in Bogotá to do activities with them EXPERIENCE SERVIMOR General Assistant, 2021 - 2022 Provide customer service Booking of appointments with clients and potential clients CONTACT Phone: - Email:- Database organization Management of PracticePanther for the entry of new and potential clients Use of Notion for project management Make weekly follow-ups ups on the client and potential clients Organization of business trips to towns around to meet potential clients Calendar management Weekly result of reports TELEPERFORMANCE Customer service agent 2023 Answer inbound calls Active listening to understand the client's issues Based on the procedure the company has, I have to find the solution in every case and do the right process Fill out requests and follow up on cases. Create improvement strategies Keep good metrics