Dayanara Joy Marquez

DAYANARA JOY MARQUEZ EXPERIENCED CSR | SALES REPRESENTATIVE | QUALITY ASSURANCE ANALYST | VIRTUAL ASSISTANT PROFILE INFO To secure a responsible career opportunity to fully utilize https://www.linkedin.com/in/dayana my training and skills, while making a significant contribution to the success of the company. ra-joy-marquez/- Language: English Filipino Lipa City, Batangas, Philippines live:.cid.8fb-b9b2 dayanarajoymarquez.wordpress.com MY SKILLS EDUCATION HISTORY- Business and Information Management Customer Service Quality Assurance AMA Computer Learning Center Outstanding Student Awardee Secretary of the Year Awardee Sales Data Entry WORK EXPERIENCE Amazon Graphic Design Social Media Management REFERENCE Rafael Astrera Jr. - Customer Service Specialist The Results Suggesting information about other products and services. Opens customer accounts by recording account information. Companies Inc. - The Results Companies Inc. The Results, Companies/Operations Manager- Angelica Arienda Transparent BPO / Supervisor- Quality Assurance Analyst Score and evaluate agent’s calls to make sure client’s expectations are met Provide coaching reference to Supervisors and Operations to address Quality Evaluation findings, behavior 2020 Quality Assurance Analyst Policy Bind Analyze data, processes, and practices to ensure that quality assurance is effective and consistent across qualification sectors in the field of lead generation, Specific Home, Health, Auto insurance Leads. - Transparent BPO Outbound Sales Representative Make outbound customer calls to promote and sell products and services. Handle customer needs and requirements. Respond to customer inquiries and resolve. Maintain a high level of professionalism, sales/service skills with program and product knowledge to provide the best value-based solutions to the customer. TRAININGS AND CERTIFICATIONS December 2021February 2022 February 2022 Amazon Seller VA Masterclass VA Course-The VA Camp Google Ads Search Certification Amazon Online Arbitrage Certification Social Media Management Certification Facebook Ads Certification Basic WordPress Certification General Virtual Assistance Course Certification