DAYANA ALESSANDRA
LÓPEZ GONZÁLEZ
Business Communication
Communication specialist with experience in relationship and negotiation with
customers and suppliers. Oriented to achieve results, with decision-making capacity. I
am proactive, persistent and creative, I adapt to changes and I believe in teamwork as
a key to achieve objectives.
EXPERIENCE
CONTACT
INTERNATIONAL GUEST SERVICES ASSOCIATE
Holland America Line, New Zealand & Australia | Nov 2019 - Feb 2020
- Translated oral and written information (English and Spanish) to clients.
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- Resolved all kind of client service issues into solutions.
- Handled multiple tasks in a fast paced and time sensitive environment.
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- Booked domestic and international travel itineraries.
GUEST SERVICES MANAGER
Holiday Inn Santiago aeropuerto | April 2019 - Oct 2019
EDUCATION
- Managed events held at the hotel.
- Developed of talks and trainings to the F&B team and reception team.
GRADUATED IN DESIGN THINKING &
BRAND INNOVATION
2018
Universidad Adolfo Ibáñez,
Santiago de Chile, Chile
BACHELOR´S DEGREE IN MODERN
LANGUAGES
2016
Universidad Metropolitana (UNIMET)
Caracas, Venezuela
HIGH SCHOOL DIPLOMA
2009
U.E.Colegio Agustiniano Cristo Rey
Caracas, Venezuela
- Supervised the day-to-day operation with customers.
- Resolved customer problems and ensured positive customer experience.
- Established personal communication with clients and event participants.
- Supervised all areas of the hotel in the absence of the General Manager.
FRONT OFFICE AGENT
The Ritz-Carlton, Santiago | Feb 2017 - Abril 2019
Front Desk Agent and Back Office
- Developed all day-to-day administrative duties and reports.
- Provided high standard services to achieve customer satisfaction.
- Arranged transportation, flight reservations and leisure time to clients
- Responded and resolved client inquiries and issues via email and / or telephone.
Sales Representative - ¨The Gift Shop"
- Guided customers according to their needs.
- Performed administrative closure, audit, inventory and purchase requisition requests.
- Developed communication with suppliers.
TRANSLATOR & COPYWRITER
Flocon Group C.A.| Aug 2016 - Dic 2016
LANGUAGES
Spanish: native
English: advanced
- Translated E-commerce web page.
- Generated the website content.
- Reviewed and adjustment content of digital marketing campaigns.
- In charged of QA in the web page.
RECRUITMENT ANALYST & INTERNAL COMMUNICATIONS
G&P Desarrollo Humano C.A.| July 2015 - July 2016
- Updated internal policies and company procedures.
French: intermediate
- Planned and coordinated activities related to personnel training and staff induction.
- Analyzed and classified curriculum vitae.
- Corrected and updated job descriptions.
SKILLS
Business skills
Communication skills
Decision making
Teamwork
Meeting objectives
Problem solving
COMPUTER SKILLS
Microsoft Office
Microsoft Outlook
Windows
Mac
Opera
COMPLEMENTARY EDUCATION
Communication Strategy for Social Media (2020)
Online
Professional Writing Course (2016)
Centro de Actualización Profesional (CIAP), Caracas.
Etiquette & Protocol Course (2016)
Turismo y promociones V.Q., Caracas
Expression & Oratory Workshop (2011)
Cemallare comunicación creativa, Caracas.
