Dayan Lizeth Vargas Castro

Dayan Lizeth Vargas Castro Bogotá DC |- |-| www.linkedin.com/in/dayan-vargas-castro7041a5105 Profile I am a motivated sales consultant with over a year of experience in customer service. I excel at identifying needs, building lasting relationships, and offering customized solutions. With advanced Microsoft Excel skills and data management skills, I maximize customer satisfaction and business results. Additionally, I am agile with technology, allowing me to quickly adapt to new tools and systems. I possess excellent communication skills, making me a valuable asset to any team. Experiencia CALL CENTER AGENT | AMAZON | SEPTEMBER 2023 – FEBRUARY 2024 · Receiving and answering calls · Provide advisory and problem-solving services to customers who contacted the line. · Troubleshooting customer purchases. CALL CENTER AGENT | TELEPERFORMANCE | MARCH 2023 – AUGUST 2023 · Receiving and answering calls. · Provides advisory and problem-solving services to customers who contacted the line. · Increased customer base and growth by 19% through interactive promotions, engaging publications, and contests. CASHIER | PANAMERICANA | JULY 2016 – NOVEMBER 2016 · Reception and attention to customers who came to buy · Provides advisory and problem-solving services to customers. · Money management, dataphone, checks, and various payment methods. Education ACADEMIC BACCALAUREATE | DECEMBER 2012 | IED LEONARDO POSADA PEDRAZA Using Microsoft Excel in Operational and Administrative Tasks in the Productive Sector | November 13, 2024 | 48 hours | SENA Skills and abilities · Excellent communication and empathy · Database management · Excellent interpersonal and communication skills · Ability to work under pressure · Basic knowledge of Excel · Fun and energetic.