Dayan Lizeth Vargas Castro
Bogotá DC |- |-| www.linkedin.com/in/dayan-vargas-castro7041a5105
Profile
I am a motivated sales consultant with over a year of experience in customer service. I excel at
identifying needs, building lasting relationships, and offering customized solutions. With advanced
Microsoft Excel skills and data management skills, I maximize customer satisfaction and business
results. Additionally, I am agile with technology, allowing me to quickly adapt to new tools and systems.
I possess excellent communication skills, making me a valuable asset to any team.
Experiencia
CALL CENTER AGENT | AMAZON | SEPTEMBER 2023 – FEBRUARY 2024
· Receiving and answering calls
· Provide advisory and problem-solving services to customers who contacted the line.
· Troubleshooting customer purchases.
CALL CENTER AGENT | TELEPERFORMANCE | MARCH 2023 – AUGUST 2023
· Receiving and answering calls.
· Provides advisory and problem-solving services to customers who contacted the line.
· Increased customer base and growth by 19% through interactive promotions, engaging
publications, and contests.
CASHIER | PANAMERICANA | JULY 2016 – NOVEMBER 2016
· Reception and attention to customers who came to buy
· Provides advisory and problem-solving services to customers.
· Money management, dataphone, checks, and various payment methods.
Education
ACADEMIC BACCALAUREATE | DECEMBER 2012 | IED LEONARDO POSADA PEDRAZA
Using Microsoft Excel in Operational and Administrative Tasks in the Productive Sector |
November 13, 2024 | 48 hours | SENA
Skills and abilities
· Excellent communication and empathy
· Database management
· Excellent interpersonal and communication
skills
· Ability to work under pressure
· Basic knowledge of Excel
· Fun and energetic.