Dawn Iris Mae Lucero

Dawn Iris Mae C. Lucero Address: 268 San Pedro St. Balut Tondo, Manila Mobile Number:  - /- E-mail Address:-Skype: reesecabrera Personal Data: Date of Birth: 31st May 1990 Age: 26 Years Old Gender: Female Citizenship: Filipino Civil Status: Married Languages Spoken: English and Filipino Summary: Experienced in providing the best possible customer service and guaranteeing total customer satisfaction Proven patience, tolerance and immunity to working in stressful environment Proficient in providing on job training to new recruits Skills: Very articulate with excellent communication skills Keen listening and quick thinking abilities Patient, empathetic and convincing Pleasant and cheerful voice quality Adaptable, can work in shifts (Internet connection troubleshooting, wireless configuration on latest OS for both windows and mac, email client programs configuration, Installation of software.) Certification: Certificate in Voice Modulation and Accent Training, Certificate in Berlitz Experience: Technical Support Representative AT&T Account, Teletech Roxas. August 2010 - June 2011 Technical and Sales Representative Convergys San Lazaro. June 2011 – April 2012. Technical and Sales Consultant Sutherland Global Services April 2012 – Dec 2012. Technical troubleshooting regarding DSL/dial up/wireless internet connection Providing assistance for customers regarding email client configuration and trouble shooting for various email clients applications for windows and mac Accepting supervisor calls on a managerial approach Providing assistance for newly hired agents Using call center support applications to enhance assistance to customers and agents Router and modem configuration for wireless and multiple PC configuration Using call center support applications to enhance assistance to customers and agents Providing accurate and timely solutions to customer queries and problems Handling a large number of inbound calls in an energetic environment Multi tasking and maintaining high level of efficiency while meeting ecpectations for monthly based metrics Technical/ Sales Consultant, Sutherland Global Services. April 2012 – January 2013 Installation of Accounting Software. Technical and Sales Consultant. Virtual Assistant for Nomorerack.com and Choxi.com (Email, Voice and Chat) - December 2012 - December 2015 Sales Representative for Vmware Service Source Inc - January 2016 – Feb 10, 2017 Educational Background Affiliations/ Activities: Emilio Aguinaldo College Manila- Bachelor of Science in Nursing Far Eastern University- Bachelor of Science in Nursing Holy Child Catholic School- High School Diploma M. Hizon Elementary School- Primary Diploma Affiliations/ Activities: Student Nurses Association 3rd Yr. Representative Class Officer PRO Hospital Exposure GROUP LEADER Character and References: Zymar Zuniga Intuit, Account Manager Sutherland Global Services- Keith Henry Espelita AT&T U-verse Team Leader Convergys San Lazaro - I certify that the above information is true and correct to the best of my knowledge. Dawn Iris Mae C. Lucero