Dawit Girma

I am a CRM and Growth Operations professional with over four years of experience in customer lifecycle management, sales operations, and customer engagement strategy. I specialize in improving customer retention, optimizing CRM systems, and building efficient workflows that help businesses scale their operations and strengthen relationships with their customers.

Throughout my career I have worked in customer service, CRM management, and team leadership roles where I managed customer engagement strategies, implemented segmentation campaigns, and supported sales teams with structured CRM processes. I have led teams of customer support and sales representatives, developed performance tracking systems, and helped organizations improve conversion rates and customer satisfaction through data-driven decision-making.

I also work with modern business tools and automation systems to improve operational efficiency. My experience includes using CRM platforms such as HubSpot, managing workflows in Jira and Confluence, and using LinkedIn Sales Navigator for targeted lead sourcing. In addition, I use AI-powered tools such as Gemini and NotebookLM to streamline research, documentation, and campaign planning.

My technical toolkit also includes workflow automation using tools like n8n, customer data analysis through Excel and Google Sheets dashboards, and creative design tools such as Canva, Photoshop, and Illustrator for marketing and digital content creation.

I enjoy working in fast-paced environments where I can combine analytical thinking, customer insight, and operational efficiency to deliver measurable results. My goal is always to help businesses improve their customer experience, increase retention, and build scalable systems that support long-term growth.