Dawit Alene

I am a customer service and sales professional with more than two years of experience supporting clients and driving engagement at Instacart, CCI GroundCloud, and CCI Mindbody ClassPass. My background has shaped me into a communicator who builds trust, solves problems effectively, and strengthens customer relationships. I am now focused on advancing into Sales Development Representative and Customer Support Representative roles where I can contribute to both customer success and business growth.

At Instacart, I worked directly with customers to resolve issues related to orders, accounts, and product concerns. The environment required efficiency, empathy, and professionalism in handling a high volume of requests. I became known for delivering quick solutions and ensuring customers left interactions feeling satisfied and valued.

My time at CCI GroundCloud gave me experience in technical support and client operations. I assisted drivers and business partners who relied on timely responses and accurate troubleshooting. This role trained me to remain calm under pressure and to communicate complex information in a clear and straightforward way. I learned how to manage urgent situations while keeping clients confident that their concerns were being handled properly.

At CCI Mindbody ClassPass, I supported both businesses and customers in the wellness industry. My responsibilities included guiding studios through software challenges and helping users with booking and payment processes. I gained a deeper understanding of both B2B and B2C interactions, and I strengthened my ability to use CRM systems, coordinate with internal teams, and provide proactive support that improved client satisfaction and retention.

Across these experiences, I developed skills that transfer directly into sales development. I am confident using CRM tools such as Salesforce, Microsoft Dynamics, and Oracle. I am comfortable with outreach, follow up, and objection handling. I approach every interaction with a solutions mindset, viewing challenges as opportunities to create value for clients and to open doors for business growth.

Looking forward, I am motivated to bring my customer service expertise and sales readiness to a growing team. I am eager to contribute to lead generation, client engagement, and long term relationship building. Whether in a customer support capacity or a sales development role, I believe my experience and dedication to communication and problem solving will allow me to deliver meaningful results