Davy Rosales

DAVY B. ROSALES ABOUT ME CORE SKILLS Front Desk & Reception Operations Customer Service & Client Relations Appointment Scheduling Phone, Email Communication Data Entry & Record Management Payment & Billing Assistance Problem Resolution & Escalation Handling Confidentiality & Compliance Multitasking & Time Management TECHNICAL SKILLS MS Word, Excel, PowerPoint Google Docs & Google Sheets Online booking and ordering systems CRM and customer support platforms Medical & pharmacy systems (prescription processing, prior authorizations) Highly organized and customer-focused professional with over 4 years of experience in customer service, front desk support, and healthcare administration. Strong communication and interpersonal skills developed through call center, medical assistant, and client-facing roles. Experienced in handling high-volume inquiries, scheduling, documentation, and confidential information. WORK EXPERIENCE Virtual Medical Assistant Angel Care Pharmacy, PA | May 2024 – Nov 2025 Processed prescription refills accurately and efficiently while ensuring compliance with pharmacy and privacy regulations. Completed and submitted prior authorization requests to insurance providers. Created and updated prescription orders based on provider instructions. Communicated directly with healthcare providers to request and confirm refills. Contacted patients to schedule clinic visits and follow up on medication management. Maintained accurate electronic records and provided excellent patient service. PERSONAL QUALITIES Customer Service Representative (Hospitality Platform) Professional and courteous demeanor Reliable and responsible Strong attention to detail Adaptable to multicultural environments Excellent work ethic SYKES Asia Inc. | Dec 2019 – Mar 2022 Managed guest and host inquiries through phone and email in a fast-paced environment. Assisted with booking modifications, cancellations, and payment concerns. Ensured compliance with company policies while delivering a seamless guest experience. Maintained clear communication between guests and hosts to resolve issues efficiently. Handled escalated cases with professionalism, empathy, and attention to detail. Customer Service Representative (Airbnb – Hospitality Platform) TDCX Philippines | Apr 2022 – Nov 2022 2016 - 2020 BS-Psychology University of San Carlos - TC- BS-Pharmacy University of San Carlos - TC CERTIFICATIONS 360VMA Virtual Medical Assistant Certification HIPAA Certification HIPAA Awareness for Healthcare Providers Handled guest and host inquiries for Airbnb via phone and email in a high-volume environment. Assisted with booking confirmations, modifications, cancellations, and payment-related concerns. Ensured compliance with Airbnb policies while delivering a seamless guest experience. Coordinated clear communication between guests and hosts to resolve concerns efficiently. Managed escalated cases with professionalism, empathy, and attention to detail to maintain customer satisfaction. Customer Service Representative (Finance) Flexi Finance Company | Sept 2017 – May 2018 Contacted clients regarding overdue loan payments in a professional manner. Negotiated payment arrangements and documented all customer interactions. Maintained confidentiality when handling sensitive financial information. Escalated unresolved accounts and collaborated with internal departments. EDUCATIO N