I specialise in creating and nurturing "customers that stick" through building enduring relationship and preferring personalized solutions based on customer's need.
At Jumia Nigeria, Africa's largest e-commerce platform, I was among only 7 out of over 120 CS reps promoted from customer service to Junior Account Manager due to my excellent performance which I further increased my clients' ARR by over 60%.
Also at Rubystack, a B2B SaaS company, I was responsible for 100 accounts which involved onboarding, integration, training, and managing multiple key decision-makers of these accounts to ensure a great experience with our platform and grow their account.
I currently work with CSL Stockbrokers, a subsidiary of First City Monument Bank, one of the largest multinational banks in Nigeria. In this role, I manage retail and institutional clients with financial services and investment advice to help grow their portfolios.