Davinska Williams

Objective To maximize on my professional skills in this dynamic working environment and turn prior knowledge and experience into value for the benefit of your organization whilst making continuous improvement and personal development. Skills ​ Mastery of Microsoft Office programs (Word, Excel, PowerPoint) ​ Proficient in engaging and targeting prospects on all social media platforms ​ Full understanding of all operations on social media Good Communication Skills ​ Creativity & tactics Customer service skills-with ability to understand and interact well with others ​ Experience in data entry ​ Interpersonal skills ​ Effective leadership and dependability Qualifications/Accomplishments CXC (General Proficiency) – 9 passes Caribbean Advanced Proficiency Examination – 5 passes Certificate in Business Studies Associate Degree in Business Studies Co-Chair of Creative Advertising and Public Relations Bachelor’s Degree in Business Administration (Production & Operations Management Major, Human Resources Minor) Experience April 2021-November 2022Customer Service Team Lead-Javy Coffee Supervising a team of customer service agents, responding to customers’ queries and complaints via email and chat, operating on all social media platforms, creating refund and shipping reports, preparing reshipments and issuing refunds via shopify, shiphero and skubana, conducting weekly team meetings. May2014-October2020Accounts Payables Clerk,Smith& Stewart Dist. Ltd Controlling suppliers & utilities accounts, dealing with suppliers queries, communication with suppliers through emails , processing invoices and payments, recording, analyzing & scheduling of financial transactions, controlling payments by making schedules and reconciliation of invoices and expense accounts, filing of trade and other payable transactions, complete end of day and monthly reports, booking invoices and transactions using the Accpacsystem software February 2013- December 2013Cashier Clerk, Jimmy’s Mart Assisting customers with purchasing and locating items along with attending to customer inquiries , disbursing and balancing of sales , completing daily sales reports, analyzing cash flow and reconciliation, completing daily sales reports. July 2010 – August 2010Data Collector, National Housing Trust Interview clients, collecting data, analyzing and preparing report for data entry. Education-University of Technology, Jamaica Production & Operations Management, BBA-Morant Bay High School CXC, CAPE- Pent Valley Technology College Folkestone,England HobbiesReading, Socializing& Travelling Voluntary Cynthia Shako Day Care, Utech References Melanie Auld (Executive Assistant) Caribbean Maritime University Palisadoesparkway Norman Manley Highway Kingston C.S.O Contact#: -, - Mr Patrick Turner (Chief Accountant/Supervisor) Smith & Stewart Distributors Ltd 3-7 McArthur Ave, Kingston 10, Contact#: -/ -