Davies Lateefat

DAVIES LATEEFAT OPEYEMI Gbagada, Lagos, Nigeria- - PROFILE SUMMARY A technology enthusiast and aspiring world-class tech professional with a passion for leveraging technology to provide solutions to customer and business challenges. I am highly skilled in managing the deployment of Microsoft security and compliance administration, Microsoft office 356 migration, managing identities and synchronization between Microsoft cloud and on-premises environment. Having a solid background in customer support/business analysis, I am eager to contribute the required quota to support organizations in achieving their missions by leveraging my acquired skills and trainings. KEY SKILLS Microsoft 365 | Teams | Microsoft Exchange Online | Outlook | SharePoint | DNS | DHCP | TCP/IP | JIRA| PowerShell | Linux | CRM |Networking | Window OS | Slack| Organization and time management skills | Excellent communication skills| Data Analysis |Google suite | Manual testing CERTIFICATIONS  Systems administration and IT infrastructure services (Coursera)  Operating systems (Coursera)  Technical support fundamentals (Coursera)  The bits and bytes of computer networking (Coursera) 2023 2023 2022 2022 COMMENDATION AND AWARD.  Letter of commendation from the National drug law enforcement agency for outstanding contribution 2017 EMPLOYMENT HISTORY Masville Resources, Lagos Nigeria Technical Support Executive         June-2022-Till Date Provided Customer service and support to customers with technical related issues via phone calls,email, and social media platform. E-mail configuration Develop and carry out an efficient documentation and filing system for both paper and electronic records. Escalating issues that require further assistance to second-level technical support and field engineers Troubleshoot issues relating to windows operating system and ensure all escalated issues are resolved within the approved SLA and providing timely updates to users with pending issues. Documenting customer engagements according to organization’s operating procedures and ticketing system (OTRS) Scheduling field engineers to attend to on-site issues when necessary.      Lagos State Infrastructural Asset Management Agency (LASIAMA), LAGOS May 2018 – Jan 2021 Administrative Officer Coordinate office activities and operations to secure efficiency and compliance with company policies. Overseeing the day-to-day operations of the office, including managing supplies, equipment, office budgets, expenses, and facilities. Maintain strong relationships with vendors and keep price data in order to get the best pricing on supplies and services. Develop and carry out an efficient documentation and filing system for both paper and electronic records. Carry out a periodic check on the operation of office equipment, completing preventive maintenance of equipment (fire extinguisher, photocopier etc), including advising repairs where necessary. EDUCATION Lagos State University, Lagos State  B.Sc. Microbiology Top Laurels High School, Lagos State  West African Senior School Certificate Examination (WASSCE) REFERENCES Available on request -