Davidson Ekhoeiyayi Edo

Davidson Edo Technical Customer Support Contact Address Lagos, Nigeria, 100242 Phone- Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Work History 2019-01 - Technical Customer Support Engineer 2020-01 TEK EXPERTS, Victoria, Lagos, Nigeria Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues. Used remote diagnostic tools to identify sources of E-mail certain customer issues. - Trained customers to use and maintain equipment to LinkedIn reduce service issues. https://www.linkedin.com Answered incoming support inquiries via chat, /in/davidson-edo-b903ab91 phone and email. Took ownership of issues and set proper and realistic Skills Technical Support Network configuration Helpdesk administration Staff education and training Customer service expert Application support expectations to deliver prompt solutions. Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service. Established empathy with customers through insight into business drivers and expectations to offer personalized service. Configured hardware, devices and software to set up work stations for employees. Removed malware, ransomware and other threats from laptops and desktop systems. Patched software and installed new versions to Administrative support eliminate security problems and protect data. Documentation and Increased sales by educating prospects on benefits reporting of products and services in comparison to Database Management Devised solutions to operations issues related to PCs Technical issues analysis competitors. and Office 365 application, working closely via phone, email, live chat and web teleconference. Data uploads and Helped streamline repair processes and update downloads procedures for support action consistency. Providing support for North America and EMEA region. Software Microsft OS - IT Technical Support Representative The Childville School, Lagos, Nigeria Analyzed network security and current infrastructure Linux/Unix OS to assess areas in need of improvement and develop solutions. Microsoft Office Applications Oversaw development and implementation of improvements to support and network operations. Languages Identified computer hardware and network system issues, performing troubleshooting techniques for English remediation. Coordinated with management teams to plan, develop, align and execute strategies that would meet organization's vision, mission and purpose. Communicated regularly with management concerning data exchange and technology integration. Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. Configured hardware, devices and software to set up work stations for employees. Removed malware, ransomware and other threats from laptops and desktop systems. Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems. Resolved system, hardware and telephone issues within 45 min, improving efficiency among departments. Education 2008-01 - BSc (Hons): COMPUTER SCIENCE NATIONAL 2013-01 NATIONAL OPEN UNIVERSITY - NIGERIA KEY MODULES STUDIED: File processing and management; Operations research; Information systems; Micro-computers and Micro-processors; Database system and management; Operating systems; Networks and Certifications 2020-10 MICROSOFT CERTIFIED TRAINER (MCT), Microsoft 2020-09 AZURE DATABASE ADMINISTRATOR ASSOCIATE, Microsoft 2020-05 CERTIFIED NETWORK SECURITY SPECIALIST, International Cyber Security Institute (ICSI) 2021-04 CERTIFIED NETWORK SECURITY ASSOCIATE, Fortinet 2018-04 MICROSOFT OFFICE SPESIALIST (MOS): Word Processing 2016, Microsoft. 2018-04 MICROSOFT OFFICE SPESIALIST, Excel 2016, Microsoft. 2016-03