David Yandar

B. Ed David Yandar CUSTOMER & TECHNICAL SUPPORT Profile WORK EXPERIENCE I am a driven, hardworking, creative employee who always thinks outside the box. Working in a dynamic environment that encourages creativity and autonomy while having dedicated workflows and objectives would be Vista Entertainment Solution: Application Specialist – Customer Support- • the perfect pitch to continue my career. • Fast learner passionate about web design, • system administration and customer service, always ready to take on new challenges. I always try to advance my knowledge and improve myself as an employee. • • Skills Technical: -Database management and software -Technical solving • Reporting and • problem- Providing customer and technical support to the client-side application users. SQL database management configuration and troubleshooting in IIS and Registry. Debugging HTML, JavaScript for Website development projects. Use of Visual Studio. Contacting Customers- Working with CRM systems and ticketing software. Handling inbound phone calls. Customer relationship Management and Document Control via implemented ERP system. Launching VMware workstations to test issues in virtual environments. Interaction and successfully establishing relationships with customers in French, English, Spanish through technical troubleshooting and support via Email, Phone, Social Media, -Debugging HTML, JavaScript, Python -SQL -TCP/IP networking Languages: -Native Spanish -Advanced English -Conversational French Contact PHONE: - EMAIL:- Vente-Privee: Operations Technician- • • • • • • Monitoring servers and services running the website. Reporting incidents internally working across teams – On-call. Providing documentation regarding issues encountered and following ITIL processes to deliver expected results. Network troubleshooting in Linux and Windows systems. Launching VMware workstations to test issues in virtual environments. Use of command line and Linux terminal to generate SSH keys and user permissions to access specific systems.