David Wyatt

- David Wyatt - • LinkedIn Account Manager and Customer Success Specialist Creative, Customer focused professional with expertise in multiple areas of business Summary operations, customer success, account management, and marketing. Recognized for outstanding interpersonal abilities and establishing productive relationships with internal and external teams. Career Experience Expansion and Operations Head, Silent Adventures, Dublin 07/2018 to Present Launched expansion of Silent Adventures to Irish market. Created multichannel marketing campaigns and promotional events including extensive social media presence. Created a community of corporate clients and intra business relationships. ● Established and maintained five-star rating across multiple review platforms through combination of quality product design and customer service. ● Expanded client base and market reach by developing relationships with business owners and affiliate partners including Bord Failte. ● Voted in the top 10 tours in Dublin. ● Developed brand into the top 100 tourist attractions in Dublin list. ● Built on success of Ireland launch to develop company expansion plans for other markets Account Manager ArtStore Front, remote position 05/2018 to 08/2018 Drove customer retention through creation of company-wide marketing onboarding system for new and existing clients which saw a CHURN decrease of 15% and a KPI increase of 10% Increased ease of use and customer satisfaction through deployment of new provider network and was tasked with liaising 1 on 1 with High Value Clients. Developed strategies and managed communication with customers via chat, email, and phone to troubleshoot and assure resolutions on diverse issues. Supported multiple functions, identified gaps, updated database of resource material and manuals, and assisted customer service with technical issues and support queries. ● Lead and Manage key accounts for high-value clients. Ensuring that their experience was exceptional and their marketing and operations needs were met. ● Responsible to drive Operational & Service excellence and provide transformational leadership to support Art storefront business growth through the deployment of appropriate Strategies, Infrastructure, Processes, Systems, and Human capital. ● Continued… Launch provider network Logistics set up for Art Storefronts Page | 2 David Wyatt Operations and logistics Coordinator, Figo, 03/2007 to 09/2018 Liaised with artists and event organizers, providing highly skilled entertainers for festivals and events in Europe, America and the Middle East. Oversaw multiple areas of the business including HR Finance and operations. ● Established reputation for high quality events and services, resulting in invitations to work with over a dozen international festivals spread across four continents. ● Raised organisational profile and drove profitability by developing global network of clients including agents and event planners. ● Created a variety of product packages designed to appeal to multiple audiences, delivering elevated customer experience to generate loyal clientele. ● Coordinated all logistics and arrangements required to dispatch ten-person teams to perform at multiple festivals worldwide. ● Extended market share by working with event companies to integrate educational packages for school audiences. ● Maintained strong web presence through combination of social media campaigns and strong marketing. Sales Expert, HSBC, Edinburgh/Hamilton 10/2002 to 02/2004 Delivered highest quality of service whilst responding to high volume of customer calls, with up to 100 calls in queue per minute. Displayed consistently professional demeanour when addressing service issues, defusing, and resolving volatile customer situations. ● Communicated effectively with customers to develop understanding of needs and goals to deliver bespoke solutions. ● Leveraged in-depth knowledge of products and services to generate informed recommendations to meet individual customers’ needs. ● Gathered all required information to research and resolve service issues, generated detailed documentation. Education Technical Theatre Certificate Technical Theatre studies, Queen Margaret University College, Edinburgh