David Woods

David Woods-Newberry, FL - PROFILE Extensive experience working in business leadership positions in the insurance and financial industry. Highly capable of managing diverse & cross functional teams, strategic planning, budget management, employee development, data analysis and general operations duties. Hard-working and creative thinker, who possess an entrepreneurial mindset that supports a strong track record of achieving positive results, giving more value than expected and building productive relationships within small or large workgroups. Highly committed to the helping others and creating a great experience with co-workers and customers alike. PROFESSIONAL EXPERIENCE Independent Consultant - Gainesville, FL • • June 2018 – Present Career Advisor - Fiverr.com Project Management Consultant - Higher Vision Sports AMG Country Nationwide Mutual Insurance Company – Canton, OH & Gainesville, FL Claims Services Call Center Manager • • • • • • Managed the southern regional claims services division with over 100 employees across 5 to 7 supervisor led teams Focused on several strategic organizational build outs in the area of: remote associate deployment, claims automation, quality control measures and site performance improvement Identified and automated several workflows using Continuous Improvement models and methodologies to gain new levels of efficiencies Maintained workplace integrity, established new employee development opportunities and employee engagement initiatives Developed full cycle recruiting process with integration of local university and professional talent Other responsibilities included: o Recruiting, interviewing, hiring and onboarding new employees o Operational salary and budget management o Employee performance coaching and feedback o Creation of performance recognition programs o Project management and new initiatives support Personal Lines Data Processing Supervisor • • • • • • • April 2015 – June 2018 Managed a diverse team of 15-20 Data Processors Interviewed, hired and onboarded new team members Led various work distribution projects and service re-design procedures Created and implemented several performance recognition programs Conducted work audits and quality control measures Daily communication with internal and external customers Other duties performed included: o Performance & budget management o Workflow planning o Training program development o End of year performance reviews for Data Processing team members o Active employee engagement support July 2008 – April 2015 ADDITIONAL ROLES HELD: 84 Lumber Company, NV & AZ | Manager Trainee & Co-Manager Living Word Christian Center, IL | Retail Inventory Specialist DEMO Clothing Inc, OH | Lead Sales Associate KEY SKILLS Self-Starter: I can execute and initiate tasks and rarely must be told to do so whether working independently or part of a team. Great Communicator: I make it a point to take the necessary time to effectively listen to others and strategically communicate the why, when leading a team through any initiative of project effort. Intellectually Curious: I look for root cause issues when problem solving, and I also seek continuous improvement opportunities to gaine new efficiencies or reduce costs where applicable. Grit: Naturally I am a very hard worker that seeks to give added value to those whom I work with and for in all aspects of my performance, I run towards challenges rather than away from them. Entrepreneurial Mindset: I approach my work like an entrepreneur would and consider things from multiple angles to find new opportunities to increase value, gain brand recognition or generate new ideas. EDUCATION: University of Maryland Master of Professional Studies - Technology Entrepreneurship Achieved 2018 Malone University Bachelor of Science - Organizational Management Achieved 2015 Joseph Business School of Entrepreneurship Entrepreneurship Program Achieved 2008 VOLUNTEER EXPERIENCE & COMMUNITY EFFORTS: Gainesville Regional Food Bank Gainesville, FL 2016 - 2018 Canton McKinley High School (OH) Volunteer Asst. Football Coach 2013 - 2015 Turnaround Community Outreach Canton, OH 2010 - 2012